TINA TRAVIS
Malvern,AR
Summary
Results-driven Insurance Agent with a strong focus on client education and application processing. Skilled in collaborating with team members to achieve customer service goals while adapting strategies to meet individual client needs.
Overview
18
18
years of professional experience
Work History
Insurance Agent
State Farm
Hot Springs, Arkansas
01.2025 - Current
- Assisted clients with policy selection and coverage options.
- Processed applications and maintained accurate client records.
- Educated clients on insurance products and services offered.
- Collaborated with team members to meet customer service goals.
- Conducted follow-up calls to ensure client satisfaction and retention.
- Handled customer inquiries and resolved policy-related issues.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Insurance Agent
SUMMIT INSURANCE GROUP
Hot Springs, Arkansas
05.2022 - 01.2025
- Processed applications and maintained accurate client records.
- Assisted clients with policy selection and coverage options.
- Educated clients on insurance products and services offered.
- Collaborated with team members to meet customer service goals.
Special Education Teacher
Malvern School District
MALVERN , AR
08.2016 - 05.2022
- Developed individualized education plans for diverse student needs.
- Collaborated with parents and staff to support student learning.
- Implemented classroom management techniques to enhance behavior.
- Adapted curriculum materials for various learning styles and abilities.
- Conducted assessments of student performance and provided feedback to parents.
- Created a safe environment conducive to learning for special education students.
- Developed Individual Education Plans for students with disabilities.
- Collaborated with general education teachers to include students in classroom activities.
- Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
Head Cheerleading Coach
Malvern School District
MALVERN , AZ
04.2016 - 05.2022
- Developed comprehensive cheerleading routines for competitive events.
- Coordinated practice schedules to maximize team performance and attendance.
- Mentored squad members to enhance skills and teamwork dynamics.
- Evaluated individual performances to provide constructive feedback for improvement.
- Implemented safety protocols during practices and competitions to ensure participant well-being.
- Communicated with parents regarding team updates, schedules, and expectations.
Developmental Specialist
First Step Inc
MALVERN , AR
01.2008 - 08.2016
- Assessed developmental needs of children through observations and assessments.
- Collaborated with families to create individualized support plans for children.
- Developed and implemented therapeutic activities to promote skill development.
- Coordinated with multidisciplinary teams to ensure comprehensive care for children.
- Advocated for resources and services to support children's developmental goals.
- Implemented crisis intervention protocols when necessary during emergency situations involving clients with developmental disabilities.
- Provided individual and group counseling to clients with developmental disabilities.
- Advised parents on how best to address difficult behaviors exhibited by their children.
- Facilitated team meetings with community partners to discuss client progress.
Education
Bachelor of Early Childhood Care And Education - Child Development
ARKANSAS STATE UNIVERSITY THREE RIVERS
MALVERN 01-2010
Skills
- Policy selection
- Client education
- Application processing
- Customer retention
- Claims management
- Customer relationship management
- Insurance regulation knowledge
- Policy writing
- New client acquisition
- Professionalism and ethics
- Auto insurance
- Deductible expense identification
- Email marketing
- Property insurance
- Policy adjustment
- Underwriting principles
- Attention to detail
- Underwriter collaboration
Timeline
Insurance Agent
State Farm
01.2025 - Current
Insurance Agent
SUMMIT INSURANCE GROUP
05.2022 - 01.2025
Special Education Teacher
Malvern School District
08.2016 - 05.2022
Head Cheerleading Coach
Malvern School District
04.2016 - 05.2022
Developmental Specialist
First Step Inc
01.2008 - 08.2016
Bachelor of Early Childhood Care And Education - Child Development
ARKANSAS STATE UNIVERSITY THREE RIVERS