Tina Wagner
Self-employeed
Vandalia,OH
17
years of professional experience
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
Personal Caregiver
1 Year 6 Months- Developed and maintained individualized care plans based on client needs and preferences.
- Monitored clients' health conditions, reporting changes to family members or healthcare professionals promptly.
- Maintained clean, safe, and well-organized patient environment.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
Patient Recruitment Manager
1 Year 3 Months- Led patient recruitment and enrollment initiatives for clinical research studies, developing strategies to meet enrollment targets and study timelines.
- Coordinated closely with Principal Investigators, Clinical Research Coordinators, and study teams to support efficient participant enrollment.
- Monitored recruitment metrics, identified enrollment barriers, and implemented targeted outreach strategies to improve recruitment performance.
- Trained, mentored, and supported recruitment staff to ensure consistent patient engagement and adherence to study procedures.
- Maintained accurate recruitment documentation and ensured activities were conducted in accordance with applicable protocols, HIPAA requirements, and Good Clinical Practice (GCP) guidelines.
- Provided regular recruitment updates and performance reports to study leadership, highlighting enrollment progress, challenges, and opportunities for improvement.
- Educated potential participants regarding study requirements, visit schedules, procedures, and expectations while providing a professional and patient-centered experience.
- Supported patient retention efforts through timely communication, follow-up, appointment coordination, and ongoing participant engagement.
Patient Recruitment Coordinator
8 Months- Collaborated with team members to develop best practices for consistent customer service delivery.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining focus on finding resolutions.
- Promoted positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Managed approximately 50 incoming calls, emails and faxes per day with potential participants.
Operations Manager
8 Months- Mentored sales team of 6 in applying effective sales techniques and delivering top-notch customer service.
- Managed store organization, maintenance and purchasing functions.
- Completed routine store inventories.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Examined merchandise to verify correct pricing and attractive displays.
- Resolved customer service issues promptly.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Generated spreadsheets detailing sales information.
- Submitted orders for new inventory.
Kitchen Production
8 Months- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Followed standardized recipes set by Chef for production of breakfast and lunch.
- Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Founder & Operations Manager
11 Years- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Served as principal stakeholder over organization's complete operations.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Input income and expense details into database to track business finances and address variances.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised processes to boost long-term business success and increase profit levels.
- Trained and motivated 6 employees to perform daily business functions.
Education
High School Diploma
Skills
Operations management
Business Development
Customer Relations
Budgeting
Purchasing
Business Planning
Visual Merchandising
Timeline
Personal Caregiver
Self-employeed
02.2025 - CurrentRead More
Patient Recruitment Manager
Midwest Clinical Research Center
05.2023 - 08.2024Read More
Patient Recruitment Coordinator
Midwest Clinical Research Center
08.2022 - 04.2023Read More
Operations Manager
Agnes & Orson
10.2021 - 06.2022Read More
Kitchen Production
Ghostlight Coffee
02.2021 - 10.2021Read More
Founder & Operations Manager
Tina's Sweet Treats (A Gluten Free Bakery)
02.2010 - 02.2021Read More
Miamisburg High School
High School Diploma
Read More