Tina Wakefield
Louisville
Summary
Dedicated professional with strong skills in customer service, office administration, and document management. Proven ability to enhance workflow processes and maintain effective vendor relationships, driving operational efficiency.
Overview
30
30
years of professional experience
Work History
Manager's Assistant
Louisville Metro Police Department
Louisville, KY
09.2001 - Current
- Coordinated schedules and appointments for management team, ensuring efficient time management.
- Assisted in preparation of reports and documentation for departmental meetings, enhancing communication clarity.
- Developed and maintained filing systems to organize sensitive information, improving data retrieval efficiency.
- Managed correspondence with external agencies, fostering productive relationships and facilitating collaboration.
- Led initiatives to enhance workflow processes, resulting in improved service delivery within department operations.
- Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Streamlined office workflow by updating record-keeping systems making it easier to track progress on ongoing projects.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Medical Office Assistant
Portland Family Health
Louisville, KY
06.1996 - 09.2001
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Assisted in maintaining accurate medical records and documentation for compliance.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Implemented office procedures that improved patient check-in efficiency and reduced wait times.
Education
Business Administration And Management
Sullivan University
Louisville, KYHigh School Diploma -
Seneca High School
Louisville, KY05-1984
Skills
- Customer service
- Money handling
- Employee scheduling
- Inventory management
- Customer relations
- Multitasking and organization
- Verbal and written communication
- Scheduling and planning
- Vendor relationship management
- Customer service and satisfaction
- Fast learner
- Office administration
- Document and file management
- Employee communications
Timeline
Manager's Assistant
Louisville Metro Police Department
09.2001 - Current
Medical Office Assistant
Portland Family Health
06.1996 - 09.2001
Business Administration And Management
Sullivan University
High School Diploma -
Seneca High School