Tina Wing

See resume on file. Worked for five Star bank until I retired in October of 2021.

• Processed customer transactions accurately and efficiently at a leading financial institution.
• Assisted customers with account inquiries and provided product information as needed.
• Balanced cash drawer daily to ensure accuracy and compliance with bank policies.
• Maintained knowledge of banking products to recommend services to clients effectively.
• Collaborated with team members to enhance service delivery and customer satisfaction.
• Educated customers on electronic banking options and online services available.
• Handled customer complaints professionally, providing timely resolutions within guidelines.
• Ensured compliance with regulations by following established operational procedures consistently.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Balanced cash drawers on a daily basis.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Answered customer inquiries regarding bank products and services.
• Maintained confidentiality of all customer records and information according to company policies.
• Built and maintained client relationships through quality, personalized interactions.
• Verified customers' identification to ensure compliance with laws and regulations.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
• Explained account information to customers in detail as needed.
• Delivered exceptional service to customers in person or over telephone.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Followed up on requests from customers in a timely manner.
• Identified fraudulent activity or suspicious behavior immediately reported it to management.
• Explained the features of various banking products available to customers.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Continuously updated knowledge about banking products, services, policies and regulations.
• Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
• Trained employees on cash drawer operation.
• Assisted customers in opening new accounts and completing required paperwork.
• Directed specific questions to appropriate branch personnel.
• Cross-sold additional bank products when applicable to meet customer needs.
• Processed wire transfers for customers both domestically and internationally.
• Researched discrepancies between actual cash amounts and records of transactions for accuracy.
• Reported any operational issues or system problems that occurred during shift promptly.
• Maintained accurate records of all transactions for compliance purposes.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
• Identified transaction errors when debits and credits did not balance.
• Resolved problems or discrepancies concerning customers' accounts.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Prepared official checks for customer and internal bank needs.
• Verified amounts and integrity of every check or funds transfer.
• Received mortgage and other loan payments, verifying payment dates and amounts due.
• Transmitted orders to supply cash to meet daily needs.
• Leveraged customer service and sales abilities to consistently meet performance goals.
• Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
• Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
• Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
• Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
• Acted as pivotal point of contact between bank branches regarding guidelines and practices.
• Liaised between bank branches regarding best practices and operations.