Tina Wombles
Chicago,IL
Summary
Friendly and dependable customer service professional with extensive experience in the guest service industry. A strong collaborator, detailed, with strong organizational skills. Ability to stay calm and work well in high-pressure situations and quickly resolve issues. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
911 Telecommunicator
Cook County Sheriff's Office
Des Plaines, IL
01.2024 - 04.2024
- Entered emergency information and data into Premier One Computer Aided Dispatch (P1 CAD) system including requests for additional personnel and equipment
- Dispatched emergency calls for service to proper police agencies, informing field units of situational risks and hazards
- Located, entered, modified, and confirmed records pertaining to orders of protection, warrants, extradition, and stolen vehicles, into the Law Enforcement Data System (LEADS) and/or National Crime Information Center (NCIC) system.
Barista
Starbucks
Chicago, IL
07.2018 - 01.2024
- Provided excellent customer service by greeting guests, actively listening to guests and facilitating conversation, suggesting items based on requests, and remembering guest specifics on return visits
- Executed quick decision-making and problem-solving to facilitate smooth working operations, order correction or accommodation when necessary, and to ensure guest satisfaction
- Prioritized needs and adapted to ever-changing customer traffic flow and order requests in a timely manner
- Unpacked, inventoried, and organized weekly order to optimize stock rotation and prioritize easily accessible locations for high use items, while maximizing use of limited stock space
- Multi-tasked and helped in all areas while maintaining workplace organization and order accuracy especially during peak hours of business.
Cosmetics Sales Associate
Saks Fifth Avenue
Chicago, IL
02.2003 - 06.2009
- Maintained extensive product knowledge through continuous education within inter-sell environment to provide products most appropriate to customer needs and desires
- Increased personal clientele base by exemplary customer service, both within department and throughout store, resulting in over $500,000 in personal annual sales through various selling techniques
- Efficiently and accurately operated point-of-sale system, processing sales, returns, and exchanges with various tenders according to store policies
- Presented with corporate Perfect Attendance Award in 2001, 2003, 2004, and 2005.
Education
Certificate in Paralegal Studies -
Roosevelt University
Chicago, IL12.2006
Bachelor of Science - Psychology
DePaul University
Chicago, IL03.2004
Skills
- Excellent communication skills
- Knowledge of Microsoft Office applications
- Ability to learn quickly
- Adapt
- Multi-task
- Self-motivated
- Efficient
- Able to work in a demanding environment
- Proficient at map reading
- Able to provide clear directions
- Able to train and lead others
- Encouraging personal growth
- Contributing to team development
Timeline
911 Telecommunicator
Cook County Sheriff's Office
01.2024 - 04.2024
Barista
Starbucks
07.2018 - 01.2024
Cosmetics Sales Associate
Saks Fifth Avenue
02.2003 - 06.2009
Certificate in Paralegal Studies -
Roosevelt University
Bachelor of Science - Psychology
DePaul University
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