Tina Wong
Plantation,USA
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Golden Krust
Orland Park, FL
02.2025 - Current
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained and mentored staff on food safety and service standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Coordinated staff scheduling to match availability with peak business hours for improved service.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Oversaw inventory management to ensure optimal stock levels and minimize waste.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
RESTAURANT TEAM LEAD
GOLDEN KRUST
Sunrise, FL
02.2020 - 01.2025
- Trained and coached over 10 staff members in customer service skills, food and beverage knowledge, sales strategies, and health and safety standards.
- Managed customer transactions using cash register accurately and efficiently.
- Manage transactions with customers using cash the register.
- Unloaded and unpacked boxes and cartons of bulk or consumer durables.
- Counting inventory/Cashier.
- Accepted, unloaded, and unpacked boxes and cartons of bulk and consumer products.
- Counted inventory to maintain accurate stock levels.
- Attached price tags to items for clear pricing.
- Adding price tags to items.
Restaurant Line Cook
Heart NSTA Trust
Ebony Park, Jamaica W.I
01.2010 - 12.2019
- Preparing food for service (e.g. chopping vegetables, butchering meat, or preparing sauces).
- Cooking menu items in cooperation with the rest of the kitchen staff.
- Setting up and stocking stations with all necessary supplies.
- Assisted in recruiting, hiring, training, and coaching food service team to enhance associate engagement and performance.
- Oversaw daily assignments to enhance team productivity and coordination.
- Provided outstanding customer service to enhance guest satisfaction and loyalty.
Education
Certificate in Hospitality Management -
Ebony Park, Jamaica W.ISchool Leaving Certificate -
Old Harbor High School
St Catherine, JamaicaCertified Patient Care Technician Assistant - NHA Certified Patient Care Technician Assistant, Certified Nursing Assistance
Center for Career and Nursing Education
Lauderdale LakesSkills
- Inventory management
- Budgeting
- Staff training
- Team leadership
- Restaurant experience
- Customer service
- Cash handling
- Interpersonal communication
Hobbies and Interests
- Theater
- Volleyball
- Art
- Travel
Timeline
Restaurant Manager
Golden Krust
02.2025 - Current
RESTAURANT TEAM LEAD
GOLDEN KRUST
02.2020 - 01.2025
Restaurant Line Cook
Heart NSTA Trust
01.2010 - 12.2019
Certificate in Hospitality Management -
School Leaving Certificate -
Old Harbor High School
Certified Patient Care Technician Assistant - NHA Certified Patient Care Technician Assistant, Certified Nursing Assistance
Center for Career and Nursing Education