Tina Wyland
Platinum Collision
Burlington,WI
1
Certification
18
years of professional experience
Detail-oriented Auto Collision Estimator specializing in estimating techniques and insurance negotiation. Achieved timely and accurate repair estimates through effective communication and problem-solving skills, while managing multiple projects simultaneously. Focused on enhancing client satisfaction and operational efficiency by consistently securing fair insurance settlements.
Work History
Auto Collision Estimator
11 Months- Assessed vehicle damage and prepared detailed repair estimates for clients.
- Utilized industry-standard estimating software to generate accurate quotes.
- Collaborated with technicians to determine necessary repairs and part replacements.
- Communicated effectively with clients regarding insurance claims and repair processes.
- Maintained organized records of estimates, communications, and approvals for auditing purposes.
- Ensured compliance with safety regulations and company policies during estimation process.
- Supported the team in achieving timely completion of repair evaluations and estimates.
- Adapted quickly to changes in procedures or technology within estimating processes.
- Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Managed Accounts Receivable for 50 shops
Regional Office Manager
16 Years 8 Months- Oversaw daily operations across multiple locations, ensuring compliance with company policies and procedures.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Developed training programs for staff, enhancing operational efficiency and service quality.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Fostered a culture of continuous improvement through regular feedback sessions with team members.
- Coordinated cross-functional collaboration to enhance communication between departments and increase productivity.
- Increased employee satisfaction by creating open lines of communication, addressing concerns promptly, and fostering a positive work environment.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 10 employees.
- Built and managed processes for tracking and monitoring department performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma
Skills
Estimating techniques
Repair cost analysis
Insurance negotiation
Claims management
Parts Management
Labor pricing
Organizational skills
Effective communication
Customer relationship management
Affiliations
American Legion
Certification
I-Car
Interests
Volunteering for community initiatives to give back to local communities and make a positive impact.
Volunteer Travel
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Road Trips
Documenting and sharing travel experiences.
Timeline
Auto Collision Estimator
Platinum Collision
09.2025 - CurrentRead More
Regional Office Manager
Caliber Collision
08.2008 - 04.2025Read More
Westosha Central
High School Diploma
Read More