Customer service
Tina Wyrick
Blink Health
Lower Burrell,PA
17
years of professional experience
Providing great customer service with a friendly smile
Work History
Patient Support Specialist
9 Months- Assisted patients with prescription access, account questions, and order status updates.
- Reviewed eligibility and benefits details to support accurate medication access.
- Coordinated with pharmacies and internal teams to resolve prescription issues promptly.
- Documented patient interactions in CRM systems with clear, compliant case notes.
Housekeeping Cleaner
11 Months- Cleaned patient rooms, offices, and common areas following infection control and sanitation standards.
- Disinfected high-touch surfaces, restrooms, and equipment using approved cleaning chemicals and PPE.
- Removed trash, linens, and biomedical waste according to facility safety and disposal procedures.
- Restocked soap, paper products, and cleaning supplies to maintain operational readiness.
CUSTOMER SERVICE REPRESENTATIVE
4 Years 10 Months- Relayed new and relevant information to customers and followed up on promises.
- Documented detailed notes in CRM system to track customer interactions.
- Addressed customer concerns and complaints and resolved issues promptly.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 7 Months- Addressed customer concerns and complaints and resolved issues promptly.
- Answered incoming calls and assisted customers with questions.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Answering multiple telephone calls
- Computer input
COOK
9 Months- Followed established recipes to prepare and cook menu items.
- Cooked items to correct temperatures to minimize risk of food-borne illness.
- Verified that prepared food met requirements for quality, plating presentation, and serving size.
ASSISTANT MANAGER
8 Years 10 Months- Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.
- Engaged with team members, management, and customers to boost company productivity and morale.
Education
High School Diploma
Skills
Over 30 years in customer service field
Computer input
Data entry
10 key punch
Typing 55 WPM
Answering telephone lines
Making payment arrangements
Successful in dealing with difficult customers
Motivated hard worker
Enjoy working with people in person and over the phone
Timeline
Patient Support Specialist
Blink Health
01.2026 - CurrentRead More
Housekeeping Cleaner
Department of Veterans Affairs
12.2024 - 11.2025Read More
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Sitel Group
04.2020 - 11.2021Read More
COOK
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05.2019 - 02.2020Read More
ASSISTANT MANAGER
Taco Bell
01.2010 - 11.2018Read More
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High School Diploma
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