Tiereney Downey
Memphis,United States
Summary
Energetic, hardworking, passionate professional jobseeker ready to help team achieve company goals. Possessing excellent team collaboration and communication skills. Committed to offering quality customer experiences.
Overview
10
10
years of professional experience
Work History
Patient Support Specialist
Crossroads Hospice and Palliative Care
03.2022 - Current
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Anticipate needs and potential complications in care.
Quality Control Inspector
Newlyweds Foods
10.2020 - 01.2022
- Timely and effective response to customer inquiries.
- Provided exceptional analytical and problem solving skills resulting in a 95% customer satisfaction rating.
- Displayed strong critical thinking, teamwork and collaboration skiĺls.
Nursing Unit Secretary
Methodist Healthcare
04.2014 - 08.2021
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Improved patient care by efficiently managing medical records and transcribing physician orders.
- Resolved insurance-related issues by communicating directly with providers and addressing coverage concerns.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Familiar with communication tools (email, phone, chat, zoom) Basic computer skills (software and troubleshooting)
Education
Certification - Basic Computer Skills
Bridges Academy
Memphis, TN04.2014
Curriculum - Computer Networking And Telecommunications
Monte Vista High School
Spring Valley, CA07.1996
Skills
Dedicated and empathetic customer service professional with ten years of customer support experience Constantly and consistently meeting or exceeding customer satisfaction and performance expectations
Timeline
Patient Support Specialist
Crossroads Hospice and Palliative Care
03.2022 - Current
Quality Control Inspector
Newlyweds Foods
10.2020 - 01.2022
Nursing Unit Secretary
Methodist Healthcare
04.2014 - 08.2021
Certification - Basic Computer Skills
Bridges Academy
Curriculum - Computer Networking And Telecommunications
Monte Vista High School