Tina Zvarych
Summary
Operations Specialist with expertise in managing daily operations and optimizing processes to enhance organizational efficiency. Skilled in analyzing workflows, implementing new procedures, and managing inventory across departments. Proven track record of overseeing operations and improving customer satisfaction through effective coordination and strategic initiatives.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Enterprise Mobility
Orlando, Florida
06.2023 - Current
- Prioritize process optimization resulted in quicker service delivery and higher customer satisfaction.
- Resolved an average of 25+ customer inquiries per day viavia phone and email, Mai ting a 96% overall customer experience score.
- Manage inventory, coordinating supply chains, and ensuring efficient order fulfillment to ensure smooth execution of tasks.
- Track KPI’s generating operation reports that reflect bottlenecks and inefficiencies to improve and streamline operations to reduce cost.
- Facilitate communication with logistics department to ensure a seamless experience for clients.
Management Trainee
Enterprise Mobility
Sanford, Florida
07.2022 - 06.2023
- Entrusted as the face of Enterprise to both partners and customers serving as the point of contact to maintain smooth delivery of service.
- Diagnosed and resolved operational challenges minimizing disruption and maintaining service continuity.
- Built interdepartmental partnerships, enhancing communication and project success.
- Reduced wait times by 15% by ensuring our branch was sufficiently stocked with vehicles on the lot.
- Collaborated with senior leadership to implement innovative training programs for employees, resulting in a noticeable increase in job performance and overall growth within the department.
Financial Counselor
Orlando Health
Ocoee, Florida
08.2021 - 07.2022
- Enhanced patient understanding of financial aspects of their healthcare by explaining payment options, collecting payments and verifying insurance.
- Exhibited competency in all registration systems, electronics verification tools and web based resources including Epic, Kronos and Docusign.
- Inputed ICD-10 codes recording the appropriate codes to accurately represent patient health status for billing, documentation and data analysis purposes.
- Served as a point of contact for employees, assisting employees obtain badges and resolving inquiries concerning benefits, policies, and employee relations.
Recruiter
System One
Casselberry, Florida
09.2019 - 08.2020
- Strategically sourced and screened candidates, leveraging data-driven approaches to optimize recruitment processes.
- Maintained effective communication and work relationships with hiring manager communicated regularly regarding recruitment status.
- Fostered strong partnerships with hiring managers, aligning recruitment strategies with departmental needs.
- Provided comprehensive guidance to candidates throughout the recruitment journey, enhancing the overall candidate experience. Mentoring junior recruiters, fostering skill development.
- Leveraged various job boards and the Bullhorn ATS to create targeted job postings, expanding the reach and diversity of talent acquisition efforts.
- Reduced time to hire by 10% through streamlining the recruitment process.
Education
Bachelor of Science - Business Information Management
Seminole State College of Florida
Sanford, Florida05.2021
Skills
- Employee Training
- Client Relations
- Project Management
- Cost Reduction
- Process Improvement
- Team Leadership
- Workday
- Microsoft Office
- Conflict Resolution
- Administrative Support
- Epic
- Dayforce
Timeline
Operations Specialist
Enterprise Mobility
06.2023 - Current
Management Trainee
Enterprise Mobility
07.2022 - 06.2023
Financial Counselor
Orlando Health
08.2021 - 07.2022
Recruiter
System One
09.2019 - 08.2020
Bachelor of Science - Business Information Management
Seminole State College of Florida