Tina (Dani) Herrera
Roswell,NM
Summary
Certified Medical Assistant with background in patient care, medical documentation and office management. Strengths include thoroughness in conducting clinical procedures, coordinating patient care and effectively managing records. Previous roles have demonstrated an ability in improving workflow processes, ensuring quality compliance and enhancing patient satisfaction. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CMA/Receptionist Assistant
Ocotillo Family Practice
Roswell, NM
06.2022 - Current
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Administered injections per physician orders while adhering to all safety guidelines.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Documented all activities accurately into electronic medical records system.
Mobile Phlebotomist
Quest Diagnostics
Roswell, NM
06.2022 - 12.2022
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Ensured that equipment was properly sterilized before use according to established protocols and guidelines.
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
- Adhered to safety regulations while performing duties such as wearing gloves at all times when handling blood samples.
- Verified patient identity prior to collecting sample using two forms of identification as required.
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Provided education to patients regarding the collection process and answered any questions they may have had.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Donor Care Specialist
Vitalant
Roswell, NM
06.2019 - 05.2022
- Developed and maintained effective phlebotomy procedures, ensuring compliance with all applicable regulations.
- Oversaw daily operations of the laboratory, including staffing schedules and patient flow.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
- Reviewed patient records for completeness prior to testing or drawing specimens from patients.
- Maintained a clean work environment by enforcing safety policies and adhering to OSHA guidelines.
- Investigated errors or discrepancies related to test results or specimen collections and took corrective action as appropriate.
- Participated in continuing education programs related to phlebotomy best practices.
- Provided support during emergency situations involving blood draws or specimen collections.
- Performed evaluations of lab personnel and implemented corrective action where necessary.
- Obtained blood specimens through venipunctures and fingersticks.
- Evaluated employee skill and quality of care against performance benchmarks.
Phlebotomist
CB Laboratory
Roswell, NM
11.2018 - 06.2019
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
Education
Associate of Applied Science - Medical Assisting
Eastern New Mexico University - Roswell
Roswell, NM05-2023
Some College (No Degree) - Phlebotomy
Eastern New Mexico University - Roswell
Roswell, NM05-2023
Certificate - Medical Billing And Coding And Medical Scribe
Eastern New Mexico University - Roswell
Roswell, NM12-2018
Skills
- Patient Flow Management
- Procedure Assistance
- Data Entry
- Patient Scheduling
- Medical Terminology
- Payment Collection
- HIPAA Compliance
- Phlebotomy
- Check-in coordination
- Medical Records Management
- Specimens collection and processing
- EKG administration
- Reliable transportation
- Vital signs monitoring
- Certified in Basic Life Support (BLS)
- Electronic Medical Records
- Clinical and administrative support
- Calm and level-headed under duress
- Therapeutic procedures
Certification
- Certified Medical Assistant 11/23-11/28
- Adult/Child/Infant CPR 01/24-01/26
Timeline
CMA/Receptionist Assistant
Ocotillo Family Practice
06.2022 - Current
Mobile Phlebotomist
Quest Diagnostics
06.2022 - 12.2022
Donor Care Specialist
Vitalant
06.2019 - 05.2022
Phlebotomist
CB Laboratory
11.2018 - 06.2019
Associate of Applied Science - Medical Assisting
Eastern New Mexico University - Roswell
Some College (No Degree) - Phlebotomy
Eastern New Mexico University - Roswell
Certificate - Medical Billing And Coding And Medical Scribe
Eastern New Mexico University - Roswell
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