Tinaiya Farmer
Charlotte,NC
Summary
Experienced Dispatch Supervisor skilled in overseeing daily operations and leading teams to achieve operational excellence. History of implementing strategies that improve efficiency and reduce errors. Adaptable Substitute Teacher with a focus on student engagement and effective communication in K-12 classrooms.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Dispatch Supervisor
United Parcel Service, UPS
Charlotte, North Carolina
05.2021 - Current
- Scheduled, assigned, monitored work of dispatchers to increase operational effectiveness.
- Managed staff schedules to optimize resource allocation and streamline workflow.
- Ensured compliance with company standards in package handling and delivery processes.
- Resolved issues between customers and delivery personnel to ensure satisfaction and timely service.
- Streamlined daily operations using technology solutions, including computerized routing software.
- Evaluated existing systems for improvements in speed and accuracy of dispatch services.
- Participated in regular meetings with departmental supervisors to address challenges and identify opportunities.
Substitute Teacher, K-12
Charlotte Mecklenburg School System
Charlotte, NC
08.2021 - 09.2025
- Adapted teaching methods to align with individual student progress and feedback.
- Guided struggling learners using tailored instructional methods to enhance understanding.
- Provided additional support during classroom instruction, adhering to lesson plans.
- Facilitated communication among students, parents, and educators to support academic progress.
- Organized educational games and projects to actively reinforce classroom concepts and engage students.
- Supervised lunchroom activities, playground supervision, field trips, and after-school programs.
Operations Safety Supervisor
United Parcel Service (UPS)
Charlotte, NC
10.2019 - 05.2025
- Delivered safety training for employees and visitors, ensuring compliance with safety regulations.
- Trained employees in proper use of personal protective equipment, ensuring understanding of requirements.
- Monitored compliance with safety regulations across all operational areas to enhance safety standards.
- Conducted audits of processes related to health and safety protocols to evaluate effectiveness.
- Streamlined communication between workers and management to effectively address safety concerns.
- Enhanced understanding of company HSE standards, supporting compliant operations across the site.
Education
Bachelor of Business Administration -
Strayer University
Washington, D.C.Skills
- Operational strategy and risk management
- Lean process improvement
- Task delegation and leadership
- Safety and compliance
- Time and resource management
- Customer service excellence
- Process optimization
- Crisis intervention
- Discipline in instruction
Certification
Six Sigma Black Belt Certified
Timeline
Substitute Teacher, K-12
Charlotte Mecklenburg School System
08.2021 - 09.2025
Dispatch Supervisor
United Parcel Service, UPS
05.2021 - Current
Operations Safety Supervisor
United Parcel Service (UPS)
10.2019 - 05.2025
Bachelor of Business Administration -
Strayer University