Sabrina Lebby
East Hartford
Summary
A professional, innovative, and result-oriented individual with knowledge of principles and processes for providing customer satisfaction. Exhibits excellent communication and interpersonal skills. Focused on providing outstanding services keeping in perspective the company’s goals. Great ability to work efficiently, effectively, and courteously with staff and customers. Ability to enhance operational efficiency and maximizes operating funds. Possess a strong work ethic with 100% completion of tasks.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Benefits Advocate
BeneLynk
05.2022 - Current
- Assist, and educate members with benefits, and help them navigate health care options.
- Deliver exceptional customer service to members
- Provide exceptional team player skills while working and communicating with Case Analysis.
- Remote
Member Coordinator
BeneLynk
08.2021 - 05.2022
- Performed in a substantial production-based atmosphere within an operational inbound/outbound call center.
- Created and handled calls to help Medicare and Medicaid-managed care plan members.
- Selected which benefits fit members and help them through the registration procedure.
- Assisted with community programs like transport, meals, fuel discounts, Medicare savings programs, Medicaid, and Vet's coordination of guidance
- Remote
Temp Data Entry Clerk
Manpower Temp Agency
03.2018 - 08.2019
- Analyzed transcripts of customer service calls to identify and rank customer service issues
- Repurposed existing data sets to incorporate new features and analytics, expanding the use of analytics across the organization
Concierge/Front Desk
Holiday Inn Front End
08.2017 - 09.2017
- Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer service
- Contributed to the company's growth strategy by expanding company office hours and increasing average transaction volume
Customer Service
From You Flowers
03.2017 - 08.2017
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Shipper/Loader
Amazon
09.2016 - 08.2017
- Scheduled and orchestrated the day-to-day operations of a [200] square foot data center by preparing a project plan, resource requirements, and budget
- Worked closely with the network team to ensure the infrastructure was configured properly for all services offered
Document Coder/Scanner
Novitex
08.2015 - 08.2016
Clerical Associate
Dept. of Transportation
07.2006 - 08.2012
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner
- Photocopying and Distributing
- Mail Mastery Faxing and Emailing Typing Letters and Memos Gatekeeper of Confidentiality
- Data Entry
Secretary/Receptionist
NY City Housing Authority
03.2003 - 12.2006
- Greeted and Welcomed tenants
- Managed solicited calls, addressed tenant inquiries, and responded to messages.
Education
Bachelor of Science - Business Administration
Strayer University
12.2024
Administrative Assistant - undefined
Capital Community College
Hartford06.2019
Computer Operations Specialist - undefined
SCS Business School
Brooklyn12.1992
Skills
- Customer Service
- Microsoft Office
- Kronos Database
- Human Resources
- Research & Analysis
- Scheduling
- Management
- Inventory Control
- File Management
- Bookkeeping & Payroll
- Loss Prevention
- Shipping & Receiving
- Data Entry
- Conflict Resolution
- Administrative
Certification
CPR Certification
Timeline
Benefits Advocate
BeneLynk
05.2022 - Current
Member Coordinator
BeneLynk
08.2021 - 05.2022
Temp Data Entry Clerk
Manpower Temp Agency
03.2018 - 08.2019
Concierge/Front Desk
Holiday Inn Front End
08.2017 - 09.2017
Customer Service
From You Flowers
03.2017 - 08.2017
Shipper/Loader
Amazon
09.2016 - 08.2017
Document Coder/Scanner
Novitex
08.2015 - 08.2016
Clerical Associate
Dept. of Transportation
07.2006 - 08.2012
Secretary/Receptionist
NY City Housing Authority
03.2003 - 12.2006
Administrative Assistant - undefined
Capital Community College
Computer Operations Specialist - undefined
SCS Business School
Bachelor of Science - Business Administration
Strayer University