Tina Marie Leeney
Wolcott,CT
Summary
Results-driven Store Manager with over a decade of experience in retail. Proven track record in developing training programs, enhancing team performance, and implementing loss prevention strategies to exceed sales goals and maintain compliance.
Overview
32
32
years of professional experience
Work History
Store Manager
CVS Health
Waterbury, CT
12.2014 - Current
- Oversaw daily operations in a $12M store with 25 associates, maintaining a 90% customer satisfaction goal while consistently meeting weekly sales targets.
- Developed and implemented training programs to new hires, reducing onboarding time and improving 90 day retention by 30%.
- Maintained full compliance with health and safety standards across 3 annual inspections with zero violations and 100% scored on quarterly audits.
- Implemented loss prevention strategies and enforced staff accountability programs that brought a high risk store below company shrink targets starting the first year.
Manager
McDonald's
Derby, CT
02.2012 - 12.2014
- Oversaw daily operations for a high volume location, achieving 94% on all food safety audits and maintained full compliance with Mcdonald's quality standards.
- Managed staff training programs to enhance team performance and customer service skills, cross training 100% of staff in at least 2 areas.
- Coordinated scheduling to maintain optimal staffing levels during peak hours.
- Developed and implemented operational strategies to improve efficiency in service delivery.
Team Lead/Training and Development Supervisor
Freelife International
Milford, CT
01.2006 - 01.2010
- Developed and implemented training programs to elevate team performance and skillsets.
- Fostered a culture of continuous improvement through regular feedback sessions and performance reviews.
- Mentored junior team members, providing guidance on best practices and professional development.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed new employee orientation training process for more than 50 employees each year.
Front Desk Supervisor
Marriott Hotel
Trumbull, CT
03.2004 - 01.2006
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored staff on customer service excellence and hotel policies.
- Resolved guest complaints efficiently, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping and maintenance to uphold property standards and guest comfort.
- Managed scheduling for front desk team, optimizing coverage during peak hours.
- Served as primary point of contact for escalated issues, facilitating effective resolutions.
Front Desk Supervisor/Night Auditor
The Prudential Center for Learning and Innovation
Norwalk, CT
04.1999 - 06.2003
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new staff on customer service protocols and system usage.
- Implemented workflow improvements to enhance efficiency and reduce wait times for guests.
- Coordinated scheduling for front desk personnel to optimize coverage during peak hours.
- Resolved guest inquiries and concerns with a focus on satisfaction and retention.
- Managed nightly financial transactions and reconciliations to ensure accurate reporting.
Customer Service Representative
New Canaan Bank and Trust
Darien, CT
03.1994 - 02.1999
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Educated customers on bank products and services to enhance satisfaction and retention.
- Collaborated with team members to streamline service processes and improve response time.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Brien McMahon High School
Norwalk, CT06.1995
Skills
- Food safety compliance - ServSafe certification
- Customer service
- Problem-solving
- Multitasking and organization
- Team building and leadership
- Accurate money handling
- Loss prevention
- Retail merchandise quality standards
Timeline
Store Manager
CVS Health
12.2014 - Current
Manager
McDonald's
02.2012 - 12.2014
Team Lead/Training and Development Supervisor
Freelife International
01.2006 - 01.2010
Front Desk Supervisor
Marriott Hotel
03.2004 - 01.2006
Front Desk Supervisor/Night Auditor
The Prudential Center for Learning and Innovation
04.1999 - 06.2003
Customer Service Representative
New Canaan Bank and Trust
03.1994 - 02.1999
High School Diploma -
Brien McMahon High School