William Lantz

• Managed the Grocery, Beer, Wine, and Ready to Drink Cocktail departments.
• Placed orders, set prices, and put together sales ads for the various departments I managed
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers

• Conducted Daily Cash counts and office reconciliation for sales and conducted daily cash audits for individual cashiers and the store
• Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
• Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
• Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
• Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.

Stocking shelves, breaking down pallets, washing dishes.