Tinashe Chigudu
Cedar Falls,IA
Summary
Tenacious representative with dynamic interpersonal skills for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests, promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
Work History
Panther Engagement Center Representative/Supervisor
University of Northern Iowa
Cedar Falls, Iowa
10.2022 - Current
- Maintained accurate contact records for university affiliates.
- Facilitated connections between Alumni, friends, new campus initiatives, and scholarships.
- Facilitated meetings for callers and supervisors.
- Managed approximately 45 outgoing calls per hour to alumni, parents, and friends of the institution.
- Provided timely and constructive feedback to callers.
- Resolved prospect issues by utilizing email correspondence and telephone conversations.
- Multitasking in a rapidly changing environment
- Formulated evidence-based approaches to optimize calling shifts.
Desk/Office Assistant
University of Northern Iowa Housing
Cedar Falls, Iowa
08.2022 - 05.2023
- Providing informed assistance in response to questions, directions, and problems upon request or observation
- Directing residents and guests to the proper campus and community resources
- Assist with the facilitation of move-in procedures
- Utilizing Microsoft Word, Microsoft Excel, Starez, and Google programs (i.e. Gmail, Google Drive, Google Calendar)
Resident/Office Assistant
North Iowa Area Community College Housing
Mason City, Iowa
05.2021 - 05.2022
- Coordinate activities in residence halls
- Help students get situated to life in housing and enhance their on-campus experience
- Set up meetings with student residents, and answer calls at the front desk
- Inspect and complete rounds on each dorm floor
Education
Communication And Media (M.A.) -
University of Northern Iowa
Cedar Falls, IA 08.2024 - Current
Criminology (B.A) -
University of Northern Iowa
Cedar Falls, Iowa 08.2022 - 5 2024
Criminal Justice (A.A.) -
North Iowa Area Community College
Mason City, Iowa 01.2020 - 5 2022
Skills
Accomplishments
Division 1 Track and Field
- 3x All-Conference in the Missouri Valley Conference (MVC).
- 1x NCAA National Qualifier.
- Collegiate All-American.
- Collegiate Player of the Week.
University of Northern Iowa Alumni Association
- 2024 Emerging Philanthropist Award
Certification
Department of Homeland Security (FEMA)
Timeline
Communication And Media (M.A.) -
University of Northern Iowa
08.2024 - Current
Department of Homeland Security (FEMA)
04-2023
Panther Engagement Center Representative/Supervisor
University of Northern Iowa
10.2022 - Current
Desk/Office Assistant
University of Northern Iowa Housing
08.2022 - 05.2023
Criminology (B.A) -
University of Northern Iowa
08.2022 - 5 2024
Resident/Office Assistant
North Iowa Area Community College Housing
05.2021 - 05.2022
Criminal Justice (A.A.) -
North Iowa Area Community College
01.2020 - 5 2022
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