Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tinashia Bonilla

S OZONE PARK,NY

Summary

Dynamic professional with a proven track record at Spotless Solution NYC, excelling in customer relations and employee motivation. Skilled in cash handling and problem-solving, I enhanced operational efficiency and fostered strong client relationships, ensuring exceptional service and satisfaction. Committed to creating positive environments and achieving organizational goals.

Overview

11
11
years of professional experience

Work History

Owner

Spotless Solution NYC
02.2023 - Current
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Performed janitorial tasks such as dusting, spot cleaning and trash removal and disposal.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Direct Support Professional

Harlem Hebrew Language Academy Charter School
09.2019 - 02.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.

Front End Supervisor

Fairway Market
12.2014 - 06.2016
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash drawers as cashiers checkout stations to verify adequate cash supply.
  • Monitored the safe to ensure there was $5,000 exact throughout my shift.

Education

High School Diploma -

John F Kennedy High School
The Bronx, NY
08.2010

Skills

  • Customer relations
  • Clear and concise communication
  • Customer service
  • Cash counting
  • Cash register operation
  • Listening skills
  • Cash handling accuracy
  • Employee motivation
  • Goals and performance
  • Problem-solving skills
  • Emotional intelligence

Timeline

Owner

Spotless Solution NYC
02.2023 - Current

Direct Support Professional

Harlem Hebrew Language Academy Charter School
09.2019 - 02.2020

Front End Supervisor

Fairway Market
12.2014 - 06.2016

High School Diploma -

John F Kennedy High School

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