Tinsahia Monroe
Gastonia
Summary
Dynamic Service Coordinator with a proven track record at Amerigas, excelling in customer account management and team training. Adept at enhancing operational efficiency through strategic process improvements and effective communication. Recognized for resolving complex issues and fostering strong client relationships, ensuring high levels of customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Service Coordinator
AmeriGas Propane
Charlotte N.C
11.2022 - Current
- Coordinated service scheduling to optimize delivery routes and improve customer satisfaction.
- Managed customer inquiries, providing timely solutions and fostering positive relationships.
- Collaborated with dispatch team to ensure efficient operations and minimize service delays.
- Implemented process improvements that enhanced workflow efficiency within the service department.
- Administered and tracked client service payments.
Delivery Coordinator
AmeriGas Propane
Charlotte, NC
06.2020 - 11.2022
- Trained 15 new team members on company policies, systems, and best practices for delivery coordination.
- Monitored inventory levels and coordinated stock replenishment to meet customer demands effectively.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Developed and implemented process improvements to enhance operational workflows.
- Collaborated with cross-functional teams to streamline order processing and fulfillment procedures.
Facility Coordinator
CBRE
Charlotte, NC
10.2018 - 06.2020
- Coordinated facility maintenance schedules to optimize operational efficiency and minimize downtime.
- Managed vendor relationships, ensuring compliance with service agreements and quality standards.
- Implemented space planning strategies to improve workspace utilization and employee productivity.
- Developed and maintained facility-related documentation, ensuring accuracy and accessibility for stakeholders.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
Food and Beverage Operations Manager
Carowinds Amusement Park
Charlotte, NC
02.2014 - 10.2018
- Supervised daily operations of food and beverage services, guaranteeing strict compliance with health and safety protocols.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Developed targeted training modules for staff of 50, focusing on service excellence and streamlined operational processes.
- Developed and implemented strategic cost-control initiatives aimed at optimizing profit margins by 25% for food and beverage operations.
- Conducted analysis of customer feedback to optimize menu selections and boost overall guest satisfaction.
Education
Associate of Arts - Culinary Arts
CPCC
Charlotte, NC05-2016
Skills
- Service Scheduling
- Communication
- Problem Resolution
- Document Organization
- Standard operating procedures
- CRM/ SAP/Kronos
Customer Account Management
Team Coordination
Team Training
Customer Service
Delivery Management
Report Review
Leadership
Timeline
Service Coordinator
AmeriGas Propane
11.2022 - Current
Delivery Coordinator
AmeriGas Propane
06.2020 - 11.2022
Facility Coordinator
CBRE
10.2018 - 06.2020
Food and Beverage Operations Manager
Carowinds Amusement Park
02.2014 - 10.2018
Associate of Arts - Culinary Arts
CPCC