Tindol Thomas

• Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
• Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Promoted positive patient experiences by building rapport and addressing concerns during appointments.
• Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
• Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
• Scheduled and confirmed patient appointments.
• Set appointments and made follow-up calls.
• Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
• Prepared and sterilized instruments and materials for use by dentists.
• Prepared patient X-rays and images for review by dentist.
• Took x-rays, photographs, and impressions of patients' teeth and mouth.

Help serve customers in our service department.

Assist in turning over customers over to the sales floor to trade out of their vehicle and into a new one.

Help customers with payment plans in our service department.

Customer service rep for our service department customers and assisting with any questions they had.

Setting appointments for customers looking to trade.

Daily phone calls following up with customers.

• Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.
• Researched issues to obtain appropriate answers to customer inquiries.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Managed store personnel by delegating tasks and supervising daily operations.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Managed customer needs and delegated tasks to employees for optimal coverage.

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Supervised department recoveries to maintain organized and professional displays for customers.
• Increased sales revenue by developing and implementing effective promotional strategies.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Evaluated staff performance regularly to identify areas for improvement or commendation.
• Managed store inventory and stock levels to maintain availability of products.
• Created employee schedules to align coverage with forecasted demands.
• Monitored sales and adjusted staffing levels to meet customer service standards.