Tinese Dearing
Jackson,MS
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorcia
05.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Concentrix Services Inc
08.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Tax Associate
Intuit
12.2022 - 07.2023
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
Customer Care Representative
Sitel
04.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Alorcia
05.2024 - 12.2024
Customer Service Representative
Concentrix Services Inc
08.2023 - 04.2024
Tax Associate
Intuit
12.2022 - 07.2023
Customer Care Representative
Sitel
04.2022 - 11.2022
High School Diploma -
Yazoo City High School
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