Tinesha Crawford
West Bloomfield,MI
Summary
Dynamic training specialist with excellent interpersonal and communication skills. Works closely with team members to design, develop and deploy effective training. Oversees instruction of several personnel, from new hires to professionals.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Training Specialist 1
Proctor Loan Protector
Troy, MI
12.2025 - 08.2026
- Conducted training classes on PLP systems and processes, whether a new hire class of newly started team members, or a continued development course for existing staff.
- Developed and updated training documentation and key tips for staff, coaching on process updates to enhance understanding.
- Delivered departmental rules and expectations to new people in an exacting manner.
- Monitored random sampling of data entries, delivering error feedback to managers for coaching and mentoring staff.
- Assisted in developing and updating Quality Control Standards to assure that all processes within Proctor Loan Protector maintain an excellent quality rating.
- Proposed specific process improvements to management after analyzing current workflows.
- Worked to ensure that our processes remain in compliance with regulations and our client's expectations.
- Researched errors for root cause analysis.
- Understood all insurance requirements for both residential and commercial tracking
- Maintained superior levels of quality and production metrics. Took on additional classes, audits, and other support functions.
- Provided support to existing staff during peak periods to maintain workflow.
Client Experience Call Coach/Trainer and Training Coordinator
United Wholesale Mortgage (UWM)
Pontiac, MI
11.2024 - 12.2025
- Developing, managing, and overseeing training programs within an organization
- Conducted live coaching sessions alongside team members to enhance their skills.
- Prepared formal feedback for leaders and Client Service team to inform coaching strategies
- Logged detailed feedback for each coaching session to track progress and identify areas for improvement
- Preparing formal feedback for leaders and the Client Service team
- Developed training materials including job aids, PowerPoint slides, and participant and facilitator guides to enhance instructional effectiveness
- Led training and leadership initiatives across various platforms
- Assigning classroom-based instruction to team members who require additional training
Admissions Advisor 1
Orbis Education
Southfield, MI
09.2022 - 11.2024
- Used my passion to serve Students and provide exceptional counseling to prospective students. Whether in-person, over the phone, or via email.
- Working with leadership that understands Student as a person, not a number and is expected to treat all students the same.
- Working with leadership that understand Student as a person, not a number and were expected to all students the same.
- Managed phone calls, emails, meetings, trainings, and coaching sessions to maintain productivity and support student needs.
- Leveraged my work ethic with the technological tools and my team while chipping in to help feel accomplished throughout the day.
- Collaborated with team members to achieve common goals.
- Provided exceptional counseling to prospective students in-person, over the phone, and via email, driven by a passion for serving students.
- Promoted student success and institutional enrollment growth by aligning actions with university mission.
Lead Teacher
Community Action Head Start
Hillsboro, OR
12.2019 - 09.2021
- Plans, adapts and schedules age-appropriate curriculum involving stimulating cognitive skills, abilities and development.
- Supervised children continuously to ensure their safety during activities.
- Plans, adapts and schedules age-appropriate curriculum involving stimulate cognitive skills, abilities and development.
- Ordered and organized classroom materials to facilitate effective teaching.
- Maintain center rooms and play areas clean, orderly for various activities, naps and meals.
- Maintain accurate attendance and enrollment records.
- Developed and implemented engaging virtual curriculum tailored to children's learning needs.
- Facilitated virtual learning sessions, promoting interactive engagement and learning outcomes.
Lead Teacher
Matrix Human Services
Detroit, MI
04.2015 - 06.2019
- Provided plans and scheduled curriculum involving stimulating cognitive skills.
- Provided plans and scheduled curriculum involving stimulate cognitive skills.
- Provided continuous safe supervision to children.
- Plans, adapts and schedules age-appropriate curriculum involving stimulating cognitive skills, abilities and development.
- Maintained rooms and play areas clean and orderly for naps and meals.
- Recorded daily attendance for all enrolled children.
Lead Teacher
Bethlehem Lutheran Early Learning Center
Roseville, MI
07.2013 - 04.2015
- Planned, adapted schedules for age-appropriate curriculum involving stimulating cognitive skills, abilities and development.
- Provided continuous safe supervision to children.
- Maintained clean and orderly center rooms and play areas to create inviting environments for activities, naps, and meals.
- Monitored behavioral patterns and assessed developmental profiles to support individualized learning plans.
- Maintained center rooms and play areas clean, orderly for various activities, naps and meals.
- Ordered and organized classroom materials to facilitate daily activities.
- Ordered and organized materials for classroom use
Assistant Teacher
Happy Faces Daycare
Birmingham, MI
09.2010 - 07.2013
- Assisted with plans and scheduled curriculum involving stimulating cognitive skills.
- Ensured health and safety for children.
- Maintained clean and orderly rooms and play areas to ensure a safe environment for naps and meals.
- Monitored children's behavior patterns behavioral patterns and developmental progression.
- Maintained rooms and play areas clean and orderly for naps and meals.
- Assisted with accurate attendance enrollment records.
Math Tutor
Math Savvy Institute
Detroit, MI
10.2009 - 08.2010
- Monitored student attendance records to ensure high participation rates.
- Guided students in developing and achieving academic goals.
- Facilitated test preparation for students, enhancing skills in Math, Reading, and other subjects.
- Tracked and communicated student progress to inform teaching strategies.
- Attended staff meetings.
File Clerk
45B District Court
Oak Park, MI
07.2009 - 09.2009
- Organized and purged old files to maintain an efficient filing system.
- Maintained and retrieved file storage space to optimize organization.
- Filed parking tickets in designated area for record-keeping.
- Faxed and photocopied files.
- Delivered documents using interoffice mail methods to ensure timely distribution.
- Processed and scanned files on Lexis Nexis System to streamline document management.
- Delivered via interoffice methods.
Education
Master of Science - Early Childhood Education
Walden University
Minneapolis, MN 06.2018 - 10.2020
Bachelor of Science - Early Childhood Education
Baker College
Clinton Township, MIMusical Senior Mentor
Southfield High
Southfield, MISkills
- Training facilitation
- Curriculum development
- Curriculum design
- Training assessment
- Program development
- Documentation management
- Quality control
- Compliance monitoring
- Root cause analysis
- Process improvement
- Coaching sessions
- Performance feedback
- Facilitation skills
- Clear communication
- Stakeholder engagement
- Employee engagement
- Learning systems
- E-learning tools
- Hybrid learning
- Online training
- Program coordination
- Classroom management
- Program coordination
- Detail orientation
- Problem solving
- Administrative support
- Time management
- Policy review
- Online training
- Classroom training
- Time management
Timeline
Training Specialist 1
Proctor Loan Protector
12.2025 - 08.2026
Client Experience Call Coach/Trainer and Training Coordinator
United Wholesale Mortgage (UWM)
11.2024 - 12.2025
Admissions Advisor 1
Orbis Education
09.2022 - 11.2024
Lead Teacher
Community Action Head Start
12.2019 - 09.2021
Master of Science - Early Childhood Education
Walden University
06.2018 - 10.2020
Lead Teacher
Matrix Human Services
04.2015 - 06.2019
Lead Teacher
Bethlehem Lutheran Early Learning Center
07.2013 - 04.2015
Assistant Teacher
Happy Faces Daycare
09.2010 - 07.2013
Math Tutor
Math Savvy Institute
10.2009 - 08.2010
File Clerk
45B District Court
07.2009 - 09.2009
Bachelor of Science - Early Childhood Education
Baker College
Musical Senior Mentor
Southfield High