Tinesha Mitchell
Key West,FL
Summary
Detail-oriented professional with strong customer service skills and problem-solving abilities. Experienced in efficiently managing operations and fostering team growth to enhance service outcomes.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Front Desk Agent
Marriott
Key West, FL
12.2025 - Current
- Managed guest check-ins and check-outs efficiently, ensuring smooth arrivals and departures.
- Provided exceptional customer service, resolving guest inquiries and complaints promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new front desk staff on procedures and best practices to enhance team performance.
Senior Pharmacy Technician
Walgreens
Key West, FL
09.2025 - Current
- Processed prescriptions accurately and efficiently to support patient care initiatives.
- Assisted pharmacists in reviewing medication regimens for safety and effectiveness.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Educated patients on proper medication use and potential side effects to enhance compliance.
Pharmacy Operations Manager
Walgreens
Key West, FL
10.2023 - 09.2025
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Managed inventory levels, streamlining ordering processes to enhance efficiency and reduce waste.
- Trained and mentored pharmacy staff, fostering a culture of continuous improvement and professional development.
- Implemented standard operating procedures to optimize workflow and improve patient service outcomes.
Lead Pharmacy Technician
CVS Pharmacy
Key West, FL
09.2021 - 10.2023
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Trained and mentored junior pharmacy technicians, fostering a culture of continuous learning and teamwork.
- Managed inventory levels, implementing efficient stock management practices to minimize waste and enhance availability.
- Coordinated medication dispensing processes, verifying accuracy and addressing discrepancies effectively.
Detention Deputy
Monroe County Sheriff's Office
Key West, FL
12.2013 - 01.2021
- Supervised inmate activities to ensure safety and compliance with facility regulations.
- Conducted thorough inspections of facilities to identify security breaches or safety hazards.
- Managed inmate intake processes, maintaining accurate records and documentation.
- Coordinated with law enforcement agencies during transportation of inmates to external facilities.
Education
Associate of Arts - General Studies
Collge of The Florida Keys
Key West, FL05-2025
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Conflict management
- Training and mentoring
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician in Florida
Timeline
Front Desk Agent
Marriott
12.2025 - Current
Senior Pharmacy Technician
Walgreens
09.2025 - Current
Pharmacy Operations Manager
Walgreens
10.2023 - 09.2025
Lead Pharmacy Technician
CVS Pharmacy
09.2021 - 10.2023
Detention Deputy
Monroe County Sheriff's Office
12.2013 - 01.2021
Associate of Arts - General Studies
Collge of The Florida Keys