Sharon XIAO

• Deliver front-of-house guest experience, managing lobby and box office interactions, addressing inquiries, and upholding brand service standards within a high-traffic cinema environment.
• Handle ticketing operations and advanced bookings for group reservations, private screenings, special events using POS and reservation systems to support accurate sales processing.
• Managed inbound communications, directed phone traffic, answered policy and showtime questions, and documented requests to ensure timely service resolution.
• Administered visitor access control by processing vendor, delivery, and contractor check-ins, maintained security logs, and ensured operational compliance.
• Execute administrative support functions such as data entry, message handling, filing, and front desk upkeep to maintain an organized and professional reception area.
• Resolve escalations through incident management and lost-and-found tracking, and document follow-up actions in accordance with customer experience and risk management standards.

• Deliver excellent customer service by building rapport, understanding customer needs, and offering

professional guidance on jewelry selection, repairs, and financing options.

Assist customers in selecting jewelry by providing detailed product knowledge, recommendations

based on style and budget, and personalized service to enhance their shopping experience.

• Process transactions efficiently using POS systems, handled cash and credit payments, and ensured

pricing, discounts, and warranty accuracy.

• Supported laboratory operations by handling patient specimens for Oncology, Women’s Health, and Organ Health testing.
• Received and inspected incoming patient specimens via FedEx, verifying sample integrity, proper labeling, and correct tube type before routing to the appropriate laboratory, maximizing accuracy.
• Confirmed patient identification, test orders, and requisition accuracy to maintain precise laboratory data.
• Labelled, barcoded, and logged blood, saliva, and other biological specimens into the Laboratory Information System (LIS) for traceable sample tracking.
• Monitored and assessed sample conditions, identifying and reporting compromised specimens to uphold laboratory quality standards and ensure reliable clinical results.
• Maintained and updated accurate records of specimen processing to ensure compliance with clinical testing protocols.

• Managed daily cash operations and ensured customer satisfaction while supervising workflow and promotions at checkout.
• Assisted customers with transactions, verified coupons and discount cards, ensured timely service for drive-through customers, and reconciled cash at shift end.
• Conducted regular cleaning and sanitation, monitored inventory levels, and took ownership of client concerns to resolve queries, complaints, and billing errors.

• Engaged customers in-person and online, identified needs, and recommended suitable vehicles or services, delivering product demonstrations and test drives to enhance customer satisfaction.
• Engaged with customers in-person and online, identified their needs, and recommended suitable vehicles or services, delivering product demonstrations, test drives, and personalized solutions to ensure a superior customer experience.
• Enhanced client relationships through effective communication, appointment scheduling, and personalized follow-ups, directing inquiries to relevant teams and efficiently resolving concerns.

• Engaged customers in-person and online, identified needs, recommended suitable vehicles or services, and delivered product demonstrations and test drives to enhance customer experience.
• Engaged with customers in-person and online, identified their needs, and recommended suitable vehicles or services, delivering product demonstrations, test drives, and personalized solutions to ensure a superior customer experience.
• Strengthened client relationships through effective communication, appointment scheduling, and personalized follow-ups, directing inquiries to relevant teams and resolving concerns promptly.

• Managed appointments, walk-ins, and follow-ups to optimize clinic workflow, supported patient registration and billing processes, and maintained smooth day-to-day clinic operations.
• Assisted physicians during examinations and minor procedures with instrument prep, patient positioning, real-time support, and post-procedure care to support treatment delivery.
• Prepared treatment rooms for aesthetic procedures, maintained proper sterilization standards, and kept equipment and supplies ready to support safe and consistent clinical practice.
• Measured vital signs, updated medical records accurately, handled patient documentation needs, and entered data for patient care and clinic processes.
• Provided counseling, aesthetic services, and clinic marketing via WhatsApp, online platforms, phone, and email, and continuously updated knowledge in family medicine and aesthetic technology with vendor and supplier training.

• Delivered exceptional customer service by understanding client needs, offering tailored product recommendations, and consistently achieving strong sales (~SGD 1,000 on weekdays, up to SGD 3,000 during F1 season).
• Handled customer inquiries and concerns efficiently while supporting promotional campaigns and in-store events to enhance engagement and loyalty.
• Executed daily store operations, including merchandising, stock replenishment, and maintaining visually appealing displays in line with brand standards.

• Managed high-volume inbound calls, addressing inquiries, complaints, and product-related issues to deliver accurate information aligned with company policies.
• Managed high-volume inbound calls, addressing inquiries, complaints, feedback, and product-related issues while providing accurate, up-to-date information based on company policies.
• Identified cross-selling opportunities and promoted additional products/services to enhance customer experience and contribute to revenue growth.