Derek Meyer
Las Vegas,NV
Summary
Organized Medical Office Administrative Specialist with hands-on experience as Medical Laboratory Technician. Managed front desk operations and coordinated patient appointments while delivering exceptional customer service in medical settings. Supported clinical and administrative functions through strong interpersonal skills and attention to detail, enhancing operational standards and guest satisfaction.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Guest Attendant
Wynn Resorts
Las Vegas, NV
11.2025 - Current
- Delivered exceptional guest service in fast-paced luxury environment, enhancing guest satisfaction.
- Provided exceptional customer service to guests at luxury resort facilities.
- Responded to guest inquiries and special requests promptly, ensuring a positive experience.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Collaborated with team members to create seamless guest experiences, contributing to overall service excellence.
- Collaborated with team members to enhance overall guest satisfaction experience.
- Maintained cleanliness and organization of public areas throughout the resort.
Medical Front Office Receptionist
Siena Pediatrics
01.2023 - 08.2025
- Managed high call volumes, scheduled patient appointments, and efficiently routed clinical inquiries to appropriate departments, enhancing patient access to care.
- Verified insurance information and collected co-pays, supporting front-end billing processes with accuracy.
- Responded promptly to patient and caregiver inquiries via phone, email, or in person, effectively resolving concerns while fostering trust and satisfaction.
- Maintained and updated patient records using Electronic Medical Records (EMR/EHR) systems, while ensuring HIPAA compliance.
- Coordinated communication between clinical, billing, and management departments, ensuring seamless office operations and improving patient experience.
- Applied critical thinking to solve scheduling issues, manage last-minute changes, and de-escalate patient concerns.
- Provided administrative support, including data entry, chart preparation, faxing, and scanning documents into patient files.
- Ensured the cleanliness, organization, and readiness of the front office and reception area.
- Maintained organized filing systems, and ensured timely follow-up on lab orders, referrals, and prescription renewals.
Patient Care Coordinator
RegenerateMe IV Hydration
01.2022 - 12.2022
- Scheduled patient appointments and outpatient procedures to optimize daily workflow and minimize patient wait times.
- Provided pre-visit support and consultations regarding treatment options and services.
- Answered patient inquiries via calls and emails, providing insurance estimates and billing information to facilitate informed decision-making.
- Performed accurate data entry and maintained confidential patient records in compliance with HIPAA.
- Ensured compliance with medical office standards and regulatory guidelines.
- Collaborated with staff to streamline operations and enhance overall patient experience.
Medical Laboratory Technician
United States Air Force
01.2018 - 08.2021
- Demonstrated exceptional phlebotomy skills by successfully collecting blood samples from over 1,200 patients.
- Prepared, stored, and tested 80-100 patient samples daily, ensuring safety, accuracy, and efficiency.
- Performed a wide range of laboratory tests and procedures across chemistry, hematology, blood bank, coagulation, urinalysis, and microbiology.
- Operated and maintained diagnostic and laboratory equipment, ensuring adherence to testing standards and consistent quality.
- Accurately recorded, analyzed, and reported test results in compliance with established protocols.
- Supported clinical research by performing lab tests and data analysis, contributing to reliable outcomes and informed research conclusions.
- Collaborated with clinicians to deliver comprehensive insights, enhancing decision-making beyond standard test documentation.
- Adhered strictly to HIPAA regulations, maintaining the confidentiality of patient and research data.
Education
Associate of Science - Radiology
College of Southern Nevada
Las Vegas, NV 01.2021 - 03.2026
Skills
- Guest Interaction Techniques
- Customer Engagement
- Customer service
- High-traffic multitasking
- Event Coordination
- Patient scheduling
- Electronic Medical Records (EMR/EHR) Systems
- Insurance verification
- Operational Efficiency
- Service Quality Assurance
- Health & Safety Awareness
- Regulatory Compliance Knowledge
- Professional communication
- Organizational skills
Timeline
Guest Attendant
Wynn Resorts
11.2025 - Current
Medical Front Office Receptionist
Siena Pediatrics
01.2023 - 08.2025
Patient Care Coordinator
RegenerateMe IV Hydration
01.2022 - 12.2022
Associate of Science - Radiology
College of Southern Nevada
01.2021 - 03.2026
Medical Laboratory Technician
United States Air Force
01.2018 - 08.2021