Vincent Loya Jr
San Jose,CA
Summary
Dedicated customer service professional with experience as Guest Attendant, Server, and Shift Leader. Expertise in communication and problem-solving enhances guest experiences. Effective multitasking and time management skills contributed to increased guest satisfaction. Strong leadership abilities focus on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Guest Attendant
Alamo Drafthouse
Santa Clara, California
06.2025 - 12.2025
- Delivered exceptional service as server, ensuring prompt attention to guest needs and enhancing guest satisfaction.
- Ensured cleanliness and organization in dining and viewing areas, contributing to a pleasant dining experience.
- Processed cash transactions and payments efficiently, maintaining accuracy and reducing wait times for guests.
Server
Bowlero
Cupertino, California
04.2024 - 11.2024
- Served food and drinks to guests while ensuring a pleasant dining experience.
- Maintained cleanliness of tables, dining areas, and service stations throughout shifts.
- Processed customer payments efficiently using point-of-sale systems.
- Handled customer complaints with professionalism and resolved issues effectively.
- Took food and beverage orders accurately and entered them into the system.
Shift Lead
Jamba Juice
San Jose, California
04.2023 - 12.2023
- Supervised daily operations and ensured smooth workflow among team members.
- Trained new employees in customer service and product preparation standards.
- Assisted in inventory management, restocking supplies throughout shifts.
- Maintained cleanliness and organization of the work area to ensure safety compliance.
Education
High School Diploma -
Mission College
Santa Clara, CA05-2029
Skills
- Customer service
- Team leadership
- Conflict resolution
- Cash handling
- Sales techniques
- Inventory management
- Exceptional communication
- Guest relations expertise
References
References available upon request.
Timeline
Guest Attendant
Alamo Drafthouse
06.2025 - 12.2025
Server
Bowlero
04.2024 - 11.2024
Shift Lead
Jamba Juice
04.2023 - 12.2023
High School Diploma -
Mission College