Tinh Luong
Tomball,TX
Summary
As a Shop Manager at Nails Of America, I spearheaded initiatives that significantly enhanced store environment and customer satisfaction, while adeptly managing inventory and cash controls. My leadership boosted sales through strategic promotions and meticulous sales analysis, leveraging skills in customer service and employee motivation to foster a dynamic team and drive results.
Overview
8
8
years of professional experience
Work History
Shop Manager
Nails Of America
04.2017 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Education
GED -
Jersey Village
Houston, TX11-2011
Skills
- Customer service
- Employee management
- Employee motivation
- Employee scheduling
- Customer engagement
- Sales promotions
- Sales analysis
Timeline
Shop Manager
Nails Of America
04.2017 - Current
GED -
Jersey Village
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