Tinia Young
Philadelphia,PA
Summary
Dedicated individual proficient in managing rapid changes and meeting varying requirements. Focuses on delivering precise outcomes while maintaining a strong work ethic. Engages in initiatives that foster team improvement and overall productivity.
Overview
22
22
years of professional experience
Work History
Security guard
Allied Universal
08.2013 - Current
- Secured area while maintaining vigilance at all times.
- Assisted guests and verified guest and student IDs to ensure compliance.
- Patrolled premises to uphold order and protect property from potential threats.
- Responded to alarms and investigated disturbances to assess security risks.
- Documented daily activities and irregularities, including theft or unauthorized presence.
- Monitored and authorized entrance and departure of individuals to safeguard premises.
Dietary
Philadelphia Long Term Nursing Home
08.2018 - 09.2021
- Prepared major meals by following recipes and calculating food quantities for groups.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Portioned and wrapped food or plated it directly for patron service.
- Placed food trays over warmers for immediate service or stored in refrigeration.
Customer Service Representative
Destination Maternity
05.2003 - 07.2017
- Managed inbound calls to greet and assist customers with diverse inquiries.
- Resolved customer complaints and issues by providing effective solutions.
- Handled escalated calls to achieve satisfactory resolutions.
- Trained new employees on sales techniques and customer service best practices.
- Advised customers on merchandise status, coordinating pickup and delivery arrangements.
Education
Diploma - Medical assistance / Billing coding
Lincoln tech
Philadelphia, PA12.2010
High School Diploma - Arts
William Penn
Philadelphia, PA06.2001
Cisco Computer networking
William Penn
Philadelphia, PA06.2001
Skills
- Effective communication
- Monitoring systems
- Safety practices
- Patrol duties
Timeline
Dietary
Philadelphia Long Term Nursing Home
08.2018 - 09.2021
Security guard
Allied Universal
08.2013 - Current
Customer Service Representative
Destination Maternity
05.2003 - 07.2017
High School Diploma - Arts
William Penn
Cisco Computer networking
William Penn
Diploma - Medical assistance / Billing coding
Lincoln tech