Tiniki Ware
Smyrna,GA
Summary
Detail-oriented professional with strong conflict resolution and communication skills. Proven ability to deliver exceptional customer experiences while maintaining operational standards.
Overview
8
8
years of professional experience
Work History
Licensed Master Cosmetologist
Self Employed
Austell, Georgia
08.2021 - Current
- Provided a range of cosmetic services including haircuts, coloring, and styling.
- Consulted with clients to determine their beauty preferences and needs.
- Maintained cleanliness and organization of workstations and tools daily.
- Educated clients on proper hair care and product usage for maintenance.
- Utilized industry-standard techniques for various hair treatments and styling methods.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
- Responded promptly to customer inquiries via phone or email.
- Greeted customers upon entering the salon and provided them with refreshments.
- Displayed strong communication skills when interacting with customers or other professionals.
- Adhered strictly to health regulations while providing services including wearing gloves when handling chemicals or dyes.
- Developed a loyal customer base through excellent customer service skills.
- Analyzed client's hair type to recommend appropriate products for haircare needs.
- Performed chemical services such as coloring, highlighting, and perms according to client requests.
- Instructed clients on proper home care techniques to maintain their desired look.
- Created custom styles tailored to individual preferences using scissors, clippers, razors, combs, brushes, curling irons, flat irons.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Washed, colored, cut and styled hair for high volume of clients daily.
Assistant Manager/Store Manager
T's Brunch Bar Brunch Bar
Atlanta, GA
02.2025 - 08.2025
- Assisted in managing daily operations and staff schedules.
- Coordinated communication between departments to ensure workflow efficiency.
- Resolved customer inquiries and provided excellent service support.
- Monitored compliance with company policies and procedures regularly.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Supervised daily store operations and ensured compliance with company policies.
- Assisted customers with inquiries and provided product information effectively.
Customer Service Representative
Adventure Outdoors
Smyrna, GA
05.2017 - 08.2021
- Educated customers on product features and promotions effectively.
- Handled customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted customers in selecting firearms based on personal needs and preferences.
- Maintained inventory of firearms, ensuring accurate stock levels and organization.
- Conducted background checks and verified documentation for firearm purchases.
- Managed display cases to showcase new products and promotions effectively.
- Resolved customer complaints in a professional manner.
- Demonstrated proper firearm safety practices to customers.
- Handled cashier duties including processing payments and issuing change and refunds.
- Ensured compliance with all local, state, and federal regulations related to firearms ownership and operation.
- Developed strategies for increasing sales volume through promotions and other marketing initiatives.
- Inspected incoming firearms for damage or defects prior to sale.
- Checked customer identification documents before selling a firearm to verify age requirements were met.
Education
Empire Beauty School
Kennesaw, GAHigh School Diploma -
McEachern High School
Powder Springs, GASkills
- Background Checks
- Leadership Skills
- Conflict Resolution
- Time Management
- Customer Service
- Professionalism
- Detail-oriented
- Problem-solving
- Honest and Dependable
- Attention to detail
- Interpersonal and Written Communication
- Team Leader
- Extremely Organized
- Money Handling Abilities
- Forklift Driver
- Quick Learner
- Machine Operator
References
References available upon request.
Timeline
Assistant Manager/Store Manager
T's Brunch Bar Brunch Bar
02.2025 - 08.2025
Licensed Master Cosmetologist
Self Employed
08.2021 - Current
Customer Service Representative
Adventure Outdoors
05.2017 - 08.2021
Empire Beauty School
High School Diploma -
McEachern High School