Tinique Mackey
Griffin,GA
Summary
Experienced business operations leader with strengths in daily management, customer relationship building, and contract negotiation. Known for improving service quality, training teams, and keeping operations compliant and organized.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Virtue Cleaning Service LLC
01.2018 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Built long-term customer relationships through exceptional service and prompt issue resolution.
- Negotiated client contracts to ensure favorable terms for services provided.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Directed daily cleaning operations for Virtue Cleaning Service LLC client sites.
- Inspected completed work for cleanliness and service quality.
- Trained new cleaners on equipment use and safety procedures.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Provided leadership support for team members through coaching and mentorship programs.
Education
Business Management
Strayer University
Lithonia, GASkills
- Business operations
- Contract negotiation
- Customer relationship management
- Inventory management
- Employee onboarding
- Team training
- Quality assurance
- Detail orientation
- Critical thinking
- Clear communication
Timeline
Owner/Operator
Virtue Cleaning Service LLC
01.2018 - Current
Business Management
Strayer University