Tinisha Brooks
East Hartford,CT
Summary
Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Transporter
Hartford HealthCare
Hartford, CT
01.2023 - Current
- Customer service.
- Help with morgue calls and morgue releases to funeral homes.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
CNA
Water Edge Rehabilitation Center
Middletown Ct
06.2024 - 01.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Residential Aide
Columbus House, Inc.
Middletown, CT
12.2022 - 03.2023
- Supervised all shelter clients, made daily reports during shift.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored and assisted residents through individual service plans.
Recovery assistant/PCA
Perfect Care, Inc.
Enfield, CT
01.2021 - 01.2023
- Help clients with daily living, cook, clean, shopping, help with showers, help dressing, assist to appointments and other activities. A companion.
- Assisted patients in regaining independence with personalized therapy programs and daily living activities.
- Maintained detailed documentation of patients'' progress, ensuring accuracy and continuity of care among healthcare providers.
- Enhanced patient recovery by implementing customized care plans and monitoring progress.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
Crew Member/Manager
McDonald's
Vernon, CT
10.2012 - 09.2020
- I started here as a crew member. Then 4 years into that became a night shift manager.
- handled night time deposits and cash.
- Implemented cost-saving measures through efficient labor management, reduced food waste, and optimized supply ordering practices.
- Boosted overall crew morale with team-building initiatives, open communication channels, and recognition of hard work.
- Resolved customer concerns promptly and professionally, leading to repeat business and positive reviews.
- Managed inventory levels to minimize waste and ensure availability of popular menu items.
- Adapted quickly to changing circumstances or demands, maintaining operational stability during peak periods or unexpected staffing changes.
- Increased sales through targeted upselling techniques and staff incentives for achieving goals.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
Mail Processing Clerk
Bank of America processing center
Windsor, CT
04.2006 - 04.2009
- Processed all tax papers and checks that came in mail,
- scanned all mail to make sure didn’t leave any checks,
- sorted all mail
Education
CNA License - Medical
National Healthcare
Middletown Ct07.2024
Medical assistant/secretary - Nursing
Sawyer school of business
Hartford, CT01.2006
High school diploma - undefined
Manchester High School
Manchester, CT06.2004
Skills
- Shift Management
- Data entry
- Cooking
- Delivery driver experience
- Kitchen Experience
- Alzheimer's care
- First aid
- Microsoft Excel
- Patient observation
- Vital Signs
- Caregiving
- HIPAA
- Medical Records
- Care plans
- Home Care
- English
- Epic
- Hospital Experience
- Clerical Experience
- Communication skills
- Office experience
- Driving
Certification
- CPR Certification
- Driver's License
- New CNA
- ServSafe
Additional Information
- Certified recovery assistant
- PCA
- CNA
Timeline
CNA
Water Edge Rehabilitation Center
06.2024 - 01.2025
Patient Transporter
Hartford HealthCare
01.2023 - Current
Residential Aide
Columbus House, Inc.
12.2022 - 03.2023
Recovery assistant/PCA
Perfect Care, Inc.
01.2021 - 01.2023
Crew Member/Manager
McDonald's
10.2012 - 09.2020
Mail Processing Clerk
Bank of America processing center
04.2006 - 04.2009
Medical assistant/secretary - Nursing
Sawyer school of business
High school diploma - undefined
Manchester High School
CNA License - Medical
National Healthcare