TINISHA DARLING
Columbus,OH
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Walmart
Columbus, OH
11.2023 - Current
- Resolved customer concerns promptly, fostering positive service experiences and promoting customer loyalty.
- Assisted customers with inquiries and purchases, ensuring product availability and enhancing shopping experience.
- Processed returns, exchanges, and refunds in accordance with company policies, facilitating customer satisfaction and retention.
- Operated point-of-sale systems to complete transactions accurately and efficiently.
Shopper
Instacart
Columbus, OH
01.2021 - 11.2023
- Selected groceries and household items using mobile app guidance and store navigation to ensure order accuracy.
- Reviewed customer preferences to provide suitable substitutions for unavailable products, enhancing customer satisfaction.
- Communicated order updates and item issues clearly through in-app messaging.
- Packed perishable and fragile items to maintain quality during delivery.
Home Health Aide
Signature Care
Reynoldsburg, Ohio
07.2014 - 01.2021
- Assisted clients with bathing, dressing, grooming, and daily personal care at Signature Care.
- Assisted clients with mobility, transfers, and safe walking throughout the home.
- Prepared meals and supported medication reminders following Signature Care care plans.
- Maintained clean living spaces and followed infection control procedures during visits.
Travel Agent
Affinion Group
Westerville, OH
03.2006 - 07.2017
- Advised travelers on itinerary options, fares, policies, and required documentation.
- Advised travelers on itinerary options and documentation, ensuring compliance with policies and maximizing travel satisfaction.
- Resolved booking changes and cancellations swiftly, minimizing disruptions and enhancing customer experience.
- Processed reservations with accuracy, verifying passenger details and preferences to tailor travel arrangements.
Education
High School Diploma -
Marion Franklin High School
Columbus, OHSkills
- Point-of-sale systems
- Customer service
- Client support
- Data entry
- Multitasking and organization
- Conflict resolution
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Walmart
11.2023 - Current
Shopper
Instacart
01.2021 - 11.2023
Home Health Aide
Signature Care
07.2014 - 01.2021
Travel Agent
Affinion Group
03.2006 - 07.2017
High School Diploma -
Marion Franklin High School