Tinisha Goodick

• Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
• Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
• Prepared files, letters and notices.
• Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
• Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
• Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
• Utilized advanced software tools for efficient tracking, management, and reporting of claim-related activities.
• Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
• Prepared drafts of forms, letters and agreements for legal staff use.
• Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
• Boosted departmental productivity by cross-training on various roles within the claims team, providing backup support as needed.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Generated, posted and attached information to claim files.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
• Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
• Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
• Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
• Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
• Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
• Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.