Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Riley

Pensacola,FL

Summary

Member Service Representative experienced in delivering personalized support and enhancing member satisfaction. Achieved efficient resolution of inquiries and financial transactions through strong relationship-building skills and collaboration across departments. Focused on maintaining confidentiality and supporting smooth operations with a detail-oriented approach.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Navy Federal Credit Union
Pensacola , FL
01.2026 - Current
  • Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
  • Assisted members in resolving account problems and navigating internal systems, facilitating seamless access to services.
  • Assisted members with online banking setup and troubleshooting technical issues related to their accounts.
  • Processed member applications, updated accounts, and maintained accurate records to support efficient service delivery.
  • Collaborated with departments to resolve customer complaints or disputes promptly, enhancing member satisfaction.

Server

Blake at Pensacola
Pensacola , FL
12.2024 - 12.2025
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Informed kitchen of special dietary needs or requests, ensuring personalized meal options for customers.
  • Answered telephones to take reservations, facilitating smooth customer interactions.
  • Attended required trainings and meetings, enhancing service skills and knowledge.

Server

Watercrest Senior Living Group
Macon, GA
10.2022 - 12.2024
  • Delivered exceptional customer service by anticipating guest needs and responding promptly to requests, enhancing overall dining experience.
  • Engaged with guests to address concerns and elevate satisfaction levels, fostering positive relationships.
  • Assisted in menu knowledge to guide patrons in food and beverage selections.
  • Performed opening and closing tasks, including setup of dining area and restocking supplies, ensuring smooth operations.

Education

GED -

Central Georgia Technical College
Macon, GA

Skills

  • Customer service
  • Complaint resolution
  • Relationship management
  • Account management
  • Banking support
  • Cash handling
  • Troubleshooting
  • Problem solving
  • Record keeping

Timeline

Member Service Representative

Navy Federal Credit Union
01.2026 - Current

Server

Blake at Pensacola
12.2024 - 12.2025

Server

Watercrest Senior Living Group
10.2022 - 12.2024

GED -

Central Georgia Technical College
Tia Riley