Tinkle Sahu
Atlanta,United States
Summary
Dedicated and experienced restaurant server with over 2 and half years of providing exceptional customer service in a fine dining and high-volume dining establishments. Proficient in handling large sections, managing customer orders accurately, and delivering an outstanding dining experience. Skilled in training new staff, resolving customer complaints, and maintaining a positive team environment.
Overview
4
4
years of professional experience
Work History
SERVER
5CHURCH MIDTOWN
Atlanta, Georgia
02.2025 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
SERVER
ATLANTA MARRIOTT MARQUIS
Atlanta, Georgia
09.2023 - 10.2024
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments
SERVER
DoubleTree by Hilton
Ahmedabad, India
05.2021 - 07.2022
- Established menu knowledge, and built rapport with customers to achieve average order sizes 10% over target
- Recommended wine pairings with dishes along with desserts to provide an exceptional experience for diners that contributed to boosting the restaurant's ratings
- Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
- Helped management and kitchen staff reduce idle time by 3 minutes by carrying out any dish that was ready, regardless of server responsible
Education
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
JIS University
Kolkata03.2023
Skills
- Customer Service
- Multitasking
- Teamwork
- Time Management
- Management
Career Highlight
Seeking a challenging and dynamic position with a growing firm to add some value for the better growth and profit of the organization along with developing my knowledge and selling skills.
ACHIEVEMENT
- TiPS Certified
- Increased sales by upselling menu items
- Managed high-volume shifts while maintaining positive customer feedback
- Maintained a high customer satisfaction rating
- Served a certain number of tables in a shift
- Achieved sales targets
- Received recognition for excellent service
Timeline
SERVER
5CHURCH MIDTOWN
02.2025 - Current
SERVER
ATLANTA MARRIOTT MARQUIS
09.2023 - 10.2024
SERVER
DoubleTree by Hilton
05.2021 - 07.2022
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
JIS University