Tinley Greene
Mooresville ,IN
Summary
Dynamic and reliable professional with a proven track record at Cheddars Restaurant, excelling in high-volume environments and leading teams to enhance customer satisfaction. Expert in customer service and cash handling, adept at resolving conflicts and multitasking. Significantly improved service quality standards, demonstrating strong leadership and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Bartender
Cheddars Restaurant
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Team Leader
Cheddars Restaurant
09.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Server
Cheddars Restaurant
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Representative
Crew Carwash
08.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Esthetician
Tricoci University of Beauty Culture
Fishers, IN07.2024
Mooresville Consolidated Highschool
Mooresville, IN05.2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Professional appearance
- Cash and credit transactions
Timeline
Bartender
Cheddars Restaurant
09.2024 - Current
Team Leader
Cheddars Restaurant
09.2024 - Current
Server
Cheddars Restaurant
09.2024 - Current
Customer Service Representative
Crew Carwash
08.2022 - 06.2023
Esthetician
Tricoci University of Beauty Culture
Mooresville Consolidated Highschool