Tinnette Strong
Grandview,MO
Summary
Revenue Cycle & Healthcare Operations Leader with 15 years of experience optimizing reimbursement, reducing denials, and strengthening financial performance across hospital, physician, and self-pay environments. Proven success resolving complex claims, improving AR performance, and ensuring compliance with CMS and payer regulations. Strong analytical leader with hands-on operational management experience.
Overview
13
13
years of professional experience
Work History
Revenue Cycle Analyst
Med-Metrix
11.2023 - Current
- Manage high-volume self-pay accounts and analyze EOBs for payment accuracy.
- File claim disputes and corrected claims to maximize reimbursement recovery.
- Coordinate with payers to secure authorizations and resolve billing discrepancies.
- Reduce outstanding balances through detailed account review and escalation strategies.
Healthcare Operations Manager
New Hope Home Care
11.2018 - Current
- Direct oversight of staffing, payroll, compliance, and daily operations.
- Lead recruitment and workforce development initiatives.
- Ensure adherence to state healthcare regulations and quality standards.
Revenue Cycle Specialist
Prime Healthcare – St. Joseph Hospital
10.2018 - 10.2024
- Processed and resolved complex claims across Medicare Advantage, Managed Medicaid, Commercial, and Workers’ Compensation.
- Reduced denial rates through proactive appeals and payer follow-up strategies.
- Secured prior authorizations to prevent reimbursement delays.
- Maintained compliance with CMS guidelines and payer contracts.
- Utilized Epic, Meditech, and OnBase to streamline revenue workflows.
- Identified and resolved payment issues between patients and providers.
- Reached out to insurance companies to verify coverage.
- Conducted due diligence on potential investments and presented findings to investors.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
Revenue Analyst
Kansas City Physician Partners
06.2013 - 09.2018
- Resolved 90%+ of denied claims within 30 days, accelerating cash flow.
- Decreased overdue balances by 20% through AR management strategies.
- Improved billing efficiency by 25% via NextGen system optimization.
- Enhanced coding accuracy by 15% through physician review collaboration.
- Worked with state and commercial insurances
Education
Assoc. of Science - undefined
Timeline
Revenue Cycle Analyst
Med-Metrix
11.2023 - Current
Healthcare Operations Manager
New Hope Home Care
11.2018 - Current
Revenue Cycle Specialist
Prime Healthcare – St. Joseph Hospital
10.2018 - 10.2024
Revenue Analyst
Kansas City Physician Partners
06.2013 - 09.2018
Assoc. of Science - undefined
Education And Certifications
- Assoc. of Science
- Certified Medical Assistant (AAMA)
- Certified Compliance & Ethics Professional
- Certified Anti-Money Laundering Specialist
- Certified Notary Public
- Life & Health Insurance License
- BLS
- ACLS
- CPR INSTRUCTOR
- CLAIM DENIALS AND APPEALS
- ADVANTAGE PLANS
- STATE INSURANCE
- COMMERCIAL INSURANCE
- MEDICARE
- KNOWLEDGE OF ALL SYSTEMS