Tinsae Metaferya
Renton
Summary
Highly motivated member consultant with a strong desire to take on new challenges and grow within financial operations. Known for a strong work ethic, adaptability, and genuine interpersonal skills, with a consistent focus on accuracy and accountability. Comfortable working independently while collaborating effectively with teams, and quick to learn new systems and processes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Member Consultant II
BECU
Tukwila
08.2022 - Current
- Using excellent verbal skills to engage with members in conversation and effectively determine needs and requirements.
- Processing new accounts, loan applications and other transactions accurately and efficiently.
- Educating members about different types of products available from BECU’s portfolio.
- Interviewing members to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Building strong rapport with new and existing members to better serve financial needs and promote branch loyalty.
- Reviewing and validating members documentation to ensure accuracy, completeness, and secure record keeping.
- Consistently managing multiple responsibilities in a fast-paced environment with minimal error rates and strong attention to detail.
- Assisting members in understanding loan products and application processes.
- Advising members on the various types of loans available that best meet their individual needs.
- Identifying valuable solutions for members with credit problems.
Customer Representative / Agent
Japan Airlines
Seattle
01.2022 - 08.2022
- Uphold quality control policies and procedures to increase customer service satisfaction.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Identified potential problems and escalated them as needed to ensure resolution.
- Handled customer inquiries through phone and email communication.
- Managed ticketing processes using airline reservation systems accurately.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
Volunteer
Ethiopian Christians Fellowship Church
Seattle
01.2020 - Current
- Assisting and organizing programs, events and activities to drive outreach initiatives.
- Developing, implementing and evaluating fundraising campaigns for the non-profit organization.
- Cultivating relationships with donors, sponsors, partners and other involved in the operations of the non-profit organization.
Education
Associate of Science - Marketing Management And Research
Admas university
Addis Ababa 01.2019 - 10/2021
Skills
- Team building
- Loan servicing
- Time management
- Decision making
- Problem solving
- Microsoft Excel/SQL
- Funds Distribution
- Financial Consulting
- Self-Motivated Professional
- Data entry
- Loan processing
- Compliance assurance
- Account management
- Effective communication
- Attention to detail
- Goal oriented mindset
- Teamwork and collaboration
- Processing payments
- Credit analysis
- Loan origination
- Documentation review
Timeline
Member Consultant II
BECU
08.2022 - Current
Customer Representative / Agent
Japan Airlines
01.2022 - 08.2022
Volunteer
Ethiopian Christians Fellowship Church
01.2020 - Current
Associate of Science - Marketing Management And Research
Admas university
01.2019 - 10/2021