Skilled Customer Returns Processor with five plus years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Hi, I’m
Tinya Tongolei
14485 Seneca Rd. #150,CA
Summary
Overview
9
years of professional experience
Work History
QVC Distribution Center
Returns Processor
01.2018 - Current
Job overview
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
Speedy Fuel
Supervisor/Cashier
11.2014 - 01.2018
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
International Air AcademyOntario, CA
Certificate from Airlines
University Overview
Skills
- Workplace Safety
- Shipping and receiving
- Efficient organization
- Warehouse Operations
Timeline
Returns Processor
QVC Distribution Center
01.2018 - Current
Supervisor/Cashier
Speedy Fuel
11.2014 - 01.2018
International Air Academy
Certificate from Airlines
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