Tiombe McElrath
Kalamazoo
Summary
Dedicated professional skilled in crisis intervention and client advocacy. Known for empathic communication and cross-cultural sensitivity, providing essential emotional support and guidance to clients navigating housing resources.
Overview
4
4
years of professional experience
Work History
Intake Specialist
Housing Resources,INC
Kalamazoo
01.2026 - Current
- Conducted client intake interviews to collect critical housing information, ensuring clients received tailored assistance.
- Facilitated communication between clients and housing resources staff to streamline service delivery.
- Facilitated referrals to support services for clients seeking assistance.
- Educated clients on available housing options and resources.
- Managed and documented incoming inquiries via phone, fax, and email to maintain accurate records and support timely responses.
- Maintained clinical records and required paperwork in compliance with agency standards.
Patient Care Nursing Assistant
Beacon Health(Ascension Borgess)
Kalamazoo
09.2022 - Current
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records.
- Answered call lights promptly and responded to requests for assistance from other healthcare team members.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Reported abnormal changes or patterns in physical, mental and emotional conditions to nursing staff and understood and followed regulations regarding injury or possible abuse.
Shelter Advocate
YWCA of Kalamazoo
Kalamazoo
01.2025 - 01.2026
- Delivered crisis intervention and emotional support to clients, enhancing their resilience and coping strategies during difficult times.
- Partnered with staff to establish and maintain a safe, welcoming environment, fostering a sense of security for clients.
- Worked closely with shelter staff to ensure a safe environment was maintained at all times.
- Educated clients on safety planning and self-advocacy techniques.
- Guided clients in exploring housing options, ensuring access to vital resources for those escaping abusive situations.
- Facilitated communication among survivor networks, legal aid offices, healthcare providers, police departments, social services agencies, and other stakeholders to coordinate support for survivors of gender-based violence.
- Participated in trainings related to advocacy work with survivors of abuse.
- Maintained accurate records of client interactions and service referrals.
Education
Certificate - Victim Advocacy
Michigan Victim Advocacy Network
Kalamazoo, MI09-2025
High School Diploma -
Loy Norrix High School
Kalamazoo, MI06-1992
Some College (No Degree) - Advocacy Tools For Healing Trauma
Michigan Public Health Institute
Kalamazoo, MISkills
- Intake assessment
- Case management
- Crisis intervention
- Client advocacy
- Record keeping
- Confidentiality
- Communication skills
- Conflict resolution
- Emotional support
- Empathic communication
- Cross-cultural sensitivity
Timeline
Intake Specialist
Housing Resources,INC
01.2026 - Current
Shelter Advocate
YWCA of Kalamazoo
01.2025 - 01.2026
Patient Care Nursing Assistant
Beacon Health(Ascension Borgess)
09.2022 - Current
Certificate - Victim Advocacy
Michigan Victim Advocacy Network
High School Diploma -
Loy Norrix High School
Some College (No Degree) - Advocacy Tools For Healing Trauma
Michigan Public Health Institute