Tiona Sapp
Jacksonville,FL
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Southeastern Pharmacy
04.2024 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained up-to-date knowledge about pharmaceutical products, enabling accurate identification of medications during data entry tasks.
- Ensured regulatory compliance with HIPAA guidelines and other relevant laws, protecting patient privacy while handling sensitive medical data.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
East Coast Compounding and Pharmacy
02.2023 - 04.2024
- Prepares compounded patient-specific medications in accordance with USP-795 guidelines.
- Capsules, suppositories, suspensions, solutions, sterile and non-sterile irrigations, troches, pain creams, gels, ointments, dental solutions, BHRT, medication flavoring, veterinary) Maintaining stock of bulk chemicals and supplies.
- Addresses customer questions regarding product BUD's, stability, administration, etc.
- Contacts providers for refills as per patient request.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
HCA Memorial Hospital
06.2022 - 06.2023
- Compounded medications including IV fluids, parenteral nutrition, medicated drips, and sterile syringes as well as compounded bulk sterile stock solutions and assigns proper expiration dates based on hospital policy.
- Appropriately prepared medication orders, and compound stock solutions, and sorted products and doses using IV pharmacy workflow technology.
- Ensured equipment is clean, and maintained in working order.
- Properly cleaned IV room laminar flow hoods in accordance with regulations and manufacturer guidelines (USP 797).
- Restocked IV clean room when supplies are low, and at the end of shift. Reviewed stock for outdated medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician Instructor
Job Corps
08.2022 - 02.2023
- Developed and implemented a comprehensive pharmacy technician curriculum, resulting in a 95% student pass rate on national certification exams.
- Collaborated with local pharmacies to secure externship placements for all students, enhancing their hands-on learning experiences and job prospects.
- Coordinated guest lectures by industry professionals to expose students to current trends and career opportunities in the field of pharmacy technology.
- Facilitated engaging classroom discussions and workshops on pharmacy law, ethics, and best practices to promote critical thinking among students.
- Provided personalized guidance and support to struggling students through one-on-one tutoring sessions, resulting in a 20% increase in average test scores.
Pharmacy Operations Manager
Walgreens
06.2021 - 06.2022
- Managed a team of 10 to 15 technicians, ensuring efficient workflow and adherence to quality standards.
- Conducted regular performance evaluations for pharmacy staff, providing constructive feedback and fostering professional growth.
- Led the development of a comprehensive immunization program, increasing vaccination rates by 40% within the community.
- Maintained full compliance with federal and state regulations, successfully passing all inspections without any citations or fines.
- Developed and delivered staff training programs on medication therapy management, boosting team expertise and enhancing patient care.
Pharmacy Technician
Walgreens
02.2017 - 06.2021
- Efficiently processed over 100 prescriptions daily, ensuring accuracy and timely delivery to patients.
- Collaborated with pharmacists to resolve medication discrepancies, preventing potential adverse drug events for patients.
- Provided exceptional customer service, resolving patient concerns quickly and effectively while maintaining a high level of professionalism.
- Consistently met or exceeded performance metrics related to prescription volume, accuracy, and customer satisfaction scores.
- Consistently met or exceeded performance metrics related to prescription volume, accuracy, and customer satisfaction scores.
Pharmacy Technician
CSI Companies/Optum Rx
11.2019 - 06.2020
- Maintained strict compliance with HIPAA regulations, safeguarding patient privacy and confidential information at all times.
- Volunteered to lead weekly team meetings focused on continuous improvement initiatives, resulting in a more engaged workforce and higher employee retention rates.
- Proactively communicated with healthcare providers to resolve discrepancies in prescription orders, ensuring accurate medication dispensing for patients.
- Consistently met or exceeded monthly performance metrics for prescription accuracy, customer service, and productivity.
- Called over 60 patients per day to ensure the compliance of medications for diabetes.
Education
GED -
FSCJ
Jacksonville, FL06.2018
Skills
- Sterile Compounding
- Communication
- Resolving customer issues
- Data Entry
- Pharmacy operations
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Pharmacy and customer records management
- Drug inventory control
Certification
- PTCB, 30089678 EXP: 1/2027
- RPHT, RPT79576 EXP: 12/2026
- 6-20 ADJUSTER ALL LINES (9/2023 - Present) W657828
Timeline
Pharmacy Technician
Southeastern Pharmacy
04.2024 - Current
Pharmacy Technician
East Coast Compounding and Pharmacy
02.2023 - 04.2024
Pharmacy Technician Instructor
Job Corps
08.2022 - 02.2023
Pharmacy Technician
HCA Memorial Hospital
06.2022 - 06.2023
Pharmacy Operations Manager
Walgreens
06.2021 - 06.2022
Pharmacy Technician
CSI Companies/Optum Rx
11.2019 - 06.2020
Pharmacy Technician
Walgreens
02.2017 - 06.2021
GED -
FSCJ
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