Tionna Daniels-Brown
Brooklyn
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Passionate about animal health and wellness. Professional in handling basic needs, care and exercise.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
Brooklyn
02.2025 - 01.2026
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries efficiently and effectively using company protocols.
- Assisted customers with product knowledge and troubleshooting issues promptly.
- Documented customer interactions accurately in the customer relationship management system.
- Adhered to company policies while managing customer interactions consistently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
Sales Associate
Marshalls
Brooklyn
09.2024 - 09.2024
- Assisted customers in locating products throughout the store.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Operated cash register and processed transactions efficiently.
- Supported team members with daily tasks and store operations.
- Provided product information and answered customer inquiries effectively.
- Ensured cleanliness and orderliness of sales floor and fitting rooms.
- Greeted customers and provided exceptional customer service.
Sales Associate
Burlington Coat Factory Department Store
Brooklyn
03.2023 - 08.2023
- Assisted customers in locating products throughout the store.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Operated cash register and processed transactions efficiently.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Ensured cleanliness and orderliness of sales floor and fitting rooms.
- Restocked shelves and ensured products were properly labeled.
Sales Associate
Walmart
Queens
03.2020 - 10.2020
- Assisted customers in locating products throughout the store.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Operated cash register and processed transactions efficiently.
- Prepared merchandise for purchase or rental.
- Bagged or packaged purchases and wrapped gifts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adhered to company initiatives and achieved established goals.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Received and displayed product shipments on store retail shelves upon delivery.
- Demonstrated product features and benefits for customers' needs.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Effective communication
- Team collaboration
- Problem resolution
- Time management
- Relationship building
- Adaptive team player
- Empathy and patience
- Money handling
- Task prioritization
- Customer consulting
- Communication skills
- Animal handling
- Patient bathing
- Cleaning and sanitizing
- Animal nutrition
- Basic animal care
- Kennel cleaning
- Team building
- Customer support
Certification
- Veterinary technician-Certification issued February 2026
Timeline
Customer Service Representative
Concentrix
02.2025 - 01.2026
Sales Associate
Marshalls
09.2024 - 09.2024
Sales Associate
Burlington Coat Factory Department Store
03.2023 - 08.2023
Sales Associate
Walmart
03.2020 - 10.2020
Penn Foster Career School