Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

TIONNA DERRICOTT

Lanham,MD

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Director of Education

The Goddard School For Early Childhood Development
06.2024 - 11.2024
  • Developed and implemented innovative educational programs to meet the needs of diverse student populations.
  • Created and managed budgets for educational programs, events, and activities.
  • Coordinated with staff members to ensure compliance with applicable laws and regulations.

Lead Infant/Toddler Teacher

Mobis Ark Early Learning Center
08.2023 - 06.2024
  • Developed and implemented a variety of age-appropriate activities to stimulate physical, emotional, social, and cognitive development in toddlers.
  • Provided individual attention to each toddler through one-on-one instruction during playtime and circle time activities.
  • Engaged parents in meaningful conversations about their child's growth and development.

Customer Care Representative

Progressive
12.2022 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Customer Service Representative

TruGreen Lawn Care
06.2022 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Preschool Assistant

Children of America
10.2021 - 02.2022
  • Assisted in developing and implementing age-appropriate activities to engage children in learning.
  • Supervised group playtime and outdoor activities to ensure safety of all participants.
  • Assisted teachers in preparing materials for lessons and projects.
  • Read stories aloud to children to stimulate imagination and encourage reading comprehension.

Education

No Degree - Business Administration And Management

Gordon State College
Barnesville, GA

High School Diploma -

Washington Wilkes HS
Washington, GA
01.2019

Skills

  • Process Improvement

  • Interpersonal Skills

  • Communication Skills

  • Critical Thinking Skills

  • Observational Skills

  • Proactive Care

  • Educational leadership

  • Collaborative learning

Certification


  • CPR & First AID
  • Administration to Medication
  • CDA Infant/Toddler Training

Languages

English

Timeline

Assistant Director of Education

The Goddard School For Early Childhood Development
06.2024 - 11.2024

Lead Infant/Toddler Teacher

Mobis Ark Early Learning Center
08.2023 - 06.2024

Customer Care Representative

Progressive
12.2022 - 05.2023

Customer Service Representative

TruGreen Lawn Care
06.2022 - 11.2022

Preschool Assistant

Children of America
10.2021 - 02.2022

No Degree - Business Administration And Management

Gordon State College

High School Diploma -

Washington Wilkes HS

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TIONNA DERRICOTT