Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Tionna Jordan

Montgomery,AL

Overview

6
6
years of professional experience

Work History

Financial Services Representative

EdFinancial
02.2024 - 05.2025
  • Handled inbound and outbound calls regarding FAFSA applications.
  • Fulfilling incorrect input processes regarding aid and applications.
  • Assisting borrowers with student loan debt relief and forgiveness programs.
  • Ensuring all discrepancies are reported to provide exceptional service is reported.
  • Providing customer service to login issues affecting account security and technical access.

Account Manager

Alorica
12.2021 - 01.2024
  • Resolved customer issues promptly and efficiently.
  • Engaged with customers across multiple channels including phone, email, and chat support.
  • Handled customer feedback efficiently.
  • Managed payment recovery efforts by handling inbound inquiries and conducting outbound calls to cardholders.

Picking Lead

Walmart Neighborhood Market
06.2019 - 10.2021
  • Educated staff on efficient methods for filling and dispensing orders.
  • Handled online order fulfillment swiftly in a high-energy environment.
  • Handled customer inquiries and resolved order discrepancies.
  • Performed quality assurance on orders to ensure freshness of items for shoppers.
  • Front End Associate/ Cashier
  • Streamlined checkout procedures while maintaining a cheerful demeanor.
  • Managed tasks in a challenging maintenance zone.

Education

Bachelor of Science - Biology (Pre-Med)

Miles College
Fairfield, AL
01.2022

High School - undefined

Carver Senior High School
Montgomery, AL
01.2018

Skills

  • Communication
  • Time Management
  • Leadership
  • Adaptability
  • Fast Learner
  • Patience
  • Great Trainer

Community Service

Betty Hall Breast Cancer Walk: Provided help to the runners with their necessities., Tutoring with Peers: (Precalculus, Literature, Science, etc), Nursing Home Volunteer: Assisted with patients and staff., American Red Cross Blood Donor

Timeline

Financial Services Representative

EdFinancial
02.2024 - 05.2025

Account Manager

Alorica
12.2021 - 01.2024

Picking Lead

Walmart Neighborhood Market
06.2019 - 10.2021

High School - undefined

Carver Senior High School

Bachelor of Science - Biology (Pre-Med)

Miles College

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Tionna Jordan