Tionna Thomas
Houston,TX
Summary
Certified Data Entry Specialist (CDES) – IAB
Microsoft Office Specialist (Word & Excel) – Microsoft
Typing Accuracy & Speed Certificate – Ratatype
Customer Service Documentation Certificate – HubSpot
Remote Administrative Professional Certification – RemoteHow
Proofreading & Formatting Essentials – LinkedIn Learning
CRM Fundamentals (Salesforce Trailhead) – Salesforce
Document Control & Compliance Training – Alison
Time Management for Remote Teams – Coursera
Service Documentation & Ticketing Tools – ServiceTitan Academy
Overview
8
8
years of professional experience
Work History
Remote Administrative Clerk Typist
Concentrix
Houston, TX
03.2020 - Current
Maintained an annual input of upwards of 5,500 service documents with precise formatting at a consistent accuracy rate of 99.9%.
• Process daily field technician logs and resolve discrepancies within SLA timeframes (98% on-time rate).
• Index and archive over 50,000 records in digital filing systems (Dropbox & Google Drive).
• Type trouble tickets and customer follow-up memos averaging 35 per week.
• Maintain appointment tracking sheets and assisted with remote dispatch support.
• Prepare and submit internal daily productivity reports, reducing missed task deadlines by 22%.
• Support reverse logistics and RMA form completion, logging customer returns for tracking.
• Manage 40+ inbound inquiries weekly, documenting interactions in Salesforce and flagging priority service requests.
Service Data Entry Assistant
CHI St. Luke's Health - Baylor St. Luke's Medical Center
01.2017 - 02.2020
Maintained an annual input of upwards of 5,500 service documents with precise formatting at a consistent accuracy rate of 99.9%.
• Process daily field technician logs and resolve discrepancies within SLA timeframes (98% on-time rate).
• Index and archive over 50,000 records in digital filing systems (Dropbox & Google Drive).
• Type trouble tickets and customer follow-up memos averaging 35 per week.
• Maintain appointment tracking sheets and assisted with remote dispatch support.
• Prepare and submit internal daily productivity reports, reducing missed task deadlines by 22%.
• Support reverse logistics and RMA form completion, logging customer returns for tracking.
• Manage 40+ inbound inquiries weekly, documenting interactions in Salesforce and flagging priority service requests.
Education
Associate Of Applied Science - Legal Studies
Post University
Waterbury, CTSkills
Typing Speed (70 WPM)
High-Volume Data Entry
Work Order Entry
Document Formatting & Proofreading
Remote Administrative Support
Service Dispatch Coordination
Appointment Scheduling
RMA and Reverse Logistics Processing
File Indexing & Archiving
SLA & Turnaround Time Compliance
Document Versioning
Email & Correspondence Management
Trouble Ticket Logging
Digital Filing System Maintenance
Customer Communication Logs
Transcription & Memo Writing
Internal Reporting
CRM & ERP Data Entry
Alphanumeric Accuracy
Process Documentation
Timeline
Remote Administrative Clerk Typist
Concentrix
03.2020 - Current
Service Data Entry Assistant
CHI St. Luke's Health - Baylor St. Luke's Medical Center
01.2017 - 02.2020
Associate Of Applied Science - Legal Studies
Post University