Tionne Tisdale
Los Angeles,CA
Summary
Adept at managing high-stress situations and delivering superior customer service, I enhanced customer loyalty and efficiency at Unifi Aviation and other roles. Skilled in problem-solving and time management, I excel in fast-paced environments, demonstrating strong multitasking and team collaboration abilities. My proactive approach has consistently resulted in positive outcomes for both customers and companies.
Overview
7
7
years of professional experience
Work History
Airport Customer Service Agent
Unifi Aviation
Los Angeles, CA
03.2024 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
Customer Service Agent
Enterprise Rent-A-Car
Los Angeles, CA
12.2022 - 12.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Representative
Dicks Sporting Goods
Torrance, CA
06.2017 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Communication
Long Beach City College
Long Beach, CASkills
- Strong multitasking
- Time management expertise
- Effective problem solving
- Superior customer service
- Exceptional communication
- Customer Service
- Active Listening
- Team Collaboration
- Team Leadership
- Documentation And Reporting
- Problem-Solving
Timeline
Airport Customer Service Agent
Unifi Aviation
03.2024 - Current
Customer Service Agent
Enterprise Rent-A-Car
12.2022 - 12.2023
Customer Service Representative
Dicks Sporting Goods
06.2017 - 07.2020
Communication
Long Beach City College