Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shaliyah Whitaker

Rochester,NY

Summary

Reliable Bartender with background in high-volume bar settings. Skills include mixology, customer service, cash handling, inventory management and team collaboration. Known for creating unique cocktails that enhance dining experience and increase customer satisfaction. Proven ability to improve bar operations and contribute to business growth. Multi-talented Dedicated and Licensed cosmetologist with over five years of experience in providing exceptional beauty service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cosmetologist

Self Employed Services
Rochester, NY
01.2018 - Current
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Maintained accurate records of customer services provided.
  • Managed appointments through scheduling software program.
  • Developed new styles and techniques.
  • Engaged with customers by providing friendly conversation during services.
  • Developed a loyal client base through excellent customer service.
  • Maintained cleanliness of salon equipment and tools.
  • Promoted additional services or products available in the salon.
  • Responded to customer inquiries by phone, email, and in person.

Bartender

The Buffalo Bar and Grill
Buffalo, NY
11.2024 - 01.2025
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Balanced daily registers and generated sales reports for management.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Collected and organized daily till totals and tips.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Assisted in setting up the bar for service shift.
  • Resolved customer complaints in a professional manner.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Greeted guests with friendliness and professionalism.
  • Stocked ice bins and coolers as needed throughout shift.
  • Effectively multitasked within fast-paced environment.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Education

Cosmetology License -

Rochester Equal Opportunity Center
Rochester
05-2024

High School Diploma -

Joseph C. Wilson High School
06-2017

Skills

  • Customer Service
  • Mixology
  • Safe service compliance
  • Health codes compliance
  • Safe serving practices
  • Hospitality and accommodation
  • Beverage preparation
  • Maintaining a clean bar
  • Order management
  • Strong manual dexterity
  • Beauty tool sanitization
  • Hairstyling
  • Cosmetology
  • Scheduling appointments
  • Styling tools
  • Hair conditioning and styling
  • Reflective listening
  • Licensed cosmetologist
  • Friendly communication

Certification

  • Licensed Cosmetologist

Timeline

Bartender

The Buffalo Bar and Grill
11.2024 - 01.2025

Cosmetologist

Self Employed Services
01.2018 - Current

Cosmetology License -

Rochester Equal Opportunity Center

High School Diploma -

Joseph C. Wilson High School

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Shaliyah Whitaker