TIPHANIE BAUER
Warwick
Summary
A highly motivated leader who encourages and manages teams to be innovative and challenge the current status quo to aid problem-solving, allowing the business to continually improve in a collaborative way. A proven track record of delivering tangible growth by achieving sales targets, maximising the marketing trade calendar and delivering the sales strategy. Now looking for a new and challenging managerial or consultancy position, one which will make best use of my existing skills and experience, also further my personal and professional development.
Overview
25
25
years of professional experience
Work History
Senior Practice Director
CVS veterinary services
Aberdeen
12.2020 - 08.2025
- Oversaw daily operations of veterinary services to ensure quality care standards.
- Managed staff schedules and workflow to maintain efficient practice functionality.
- Developed training programs for new employees to enhance service delivery skills.
- Led team meetings to discuss operational updates and address service challenges.
- Coordinated activities between multiple departments within the organization.
- Ensured that all personnel adhered to HIPAA regulations regarding privacy of patient information.
- Prepared monthly reports detailing financial performance metrics as well as progress towards key performance indicators.
AREA MANAGER
M&CO
12.2018 - 10.2020
- My role included managing, coaching & motivating store teams to drive sales growth. Working in a fast-paced environment, I delivered an excellent customer service experience.
- Project lead on new business model, Beauty at M&Co. Working with stakeholders to deliver Beauty salon trial in Irvine store.
- Delivering excellent customer experience in line with the brand.
- Communicating effectively in all situations.
- Engaging as high street retailers to deliver excellent service to our consumers.
- Satisfying our customers 'desires and needs through operational excellence.
- Driving productivity and environments that allow my store teams to perform ahead of expectations.
REGIONAL BUSINESS MANAGER
NEW LOOK
06.2016 - 12.2018
- As Regional Business Manager I was responsible for a regional turnover circa £75m. I delivered operational excellence, putting the customer at the heart of the business. I demonstrated key leadership behaviors, values and dynamic ways of thinking, working collaboratively to seek growth opportunities and development.
- Delivering excellent customer experience in line with the brand profiles and delivering LFL conversion ahead of the business.
- Delivering commercial product-handling as a leader in the marketplace to facilitate the wants and needs of our customers.
- Through operational excellence across the region, driving productivity and environments that allowed my store teams to perform ahead of expectations in risk assessment, H&S, P&L and stock flow management.
- I delivered a clear route to experiential EBITDA growth, with a proven track record in delivering sales to increase profit margin.
SALES & EDUCATION EXECUTIVE
CLINIQUE
07.2007 - 06.2016
- In a combined Sales and Education role I managed 90 staff from Inverness to the Scottish Borders, contributing to the success of the region with a high-volume retail turnover of £40m.
- Excellent communication, influencing and negotiating skills, essential to build relationships with our retail partners (Boots, Debenhams, JLP and independent exclusive partners).
- Meeting and exceeding sales targets through optimizing the marketing and sales strategy.
- Strategic thinking and taking a broad view of the business, industry, and consumer environment to anticipate and plan.
- Through talent development and capability management, identifying and cultivating essential skills and attributes to maximise individual contribution and continuous learning throughout my team's educational journey.
STORE/SALES MANAGER
DEBENHAMS
03.2000 - 07.2007
- Working in numerous stores throughout the UK, I gained invaluable experience in different trading environments and consumer profiling; and I developed the essential skills required to succeed within a fast-paced, highly pressured retail environment.
Education
City & Guilds -
Beauty Therapy & Business Management
Debenhams Store Manager Development Programme (MTP) -
High Impact Performance Coaching - Individual Coaching, Creating Corporate Athletes
Coaching Company
Oxford University Summer School -
Estee Lauder Leadership Program
Managing Safely -
IOSH
ELC Corporate Management Development Programme -
ELC Corporate Management Development - Module1: Managing People/Unlocking Potential, Module 2: Coaching, Module 3: Managing Change, Module 4: Delegation, Module 5: Time Management, Module 6: Negotiation, Module 7: Running Effective Meetings/Handling Challenges, Module 8: Team Building, Change Leadership, The Art of Difficult Conversations, High Touch Leadership, Personal Development Planning, Disciplinary & Grievance seminar
Skills
- Multitasking
- Reliability
- Personnel management
- Teamwork
- Financial operations oversight
- Decision-making
- Staff scheduling
- Stakeholder coordination
- Budget management
- Adaptability and flexibility
- Continuous improvement
- Resource management
- Practice management
- Employee operations
- New hire training
- Clinical improvement initiatives
- Client consulting
- Budget oversight
- Strategic business planning
- Payroll administration
- Policy implementation
- Employee performance
- Staff development
- Operational efficiency
- Relationship building
- Employee coaching
- Team collaboration
- Problem solving
- Effective communication
- Performance metrics
- Customer relationship management
- Staff management
Education And Personal Development
- City & Guilds, Beauty Therapy & Business Management, 08/01/92, 07/01/94
- Debenhams Store Manager Development Programme (MTP), 01/01/00, 07/01/02
- Coaching Company, High Impact Performance Coaching, Individual Coaching, Creating Corporate Athletes, 08/01/08
- Oxford University Summer School, Estee Lauder Leadership Program, 08/17/15
- IOSH, Managing Safely, 06/12/19
- ELC Corporate Management Development Programme, 09/01/07, 05/01/08
- ELC Corporate Management Development, 05/01/16
Timeline
Senior Practice Director
CVS veterinary services
12.2020 - 08.2025
AREA MANAGER
M&CO
12.2018 - 10.2020
REGIONAL BUSINESS MANAGER
NEW LOOK
06.2016 - 12.2018
SALES & EDUCATION EXECUTIVE
CLINIQUE
07.2007 - 06.2016
STORE/SALES MANAGER
DEBENHAMS
03.2000 - 07.2007
City & Guilds -
Beauty Therapy & Business Management
Debenhams Store Manager Development Programme (MTP) -
High Impact Performance Coaching - Individual Coaching, Creating Corporate Athletes
Coaching Company
Oxford University Summer School -
Estee Lauder Leadership Program
Managing Safely -
IOSH