TIPHANIE DUNLAP
Charleston,WEST VIRGINIA
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong at working cross-departmentally with co-management and team leads.
Encouraging team lead and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
WOMEN’S/ GIFTS TEAM LEAD
Bass Pro Shop’s
Charleston, West Virginia
03.2023 - Current
- Strong Communication skills with not only my team but everyone I work alongside. Empathy and customer focus to help meet their needs, personalized shopping experience with customers.
- Created a Welcoming/ friendly environment for customers and team members.
- Build a loyal relationship with my outfitters under me and customers to help make them feel welcomed.
- Can properly clean Sigma Printers with a fellow Trident user, Take Payments for CLUB members, Help answer questions for current promotions which goes hand in hand with Customer servicing to the fullest.
- Assisted with the creative side of Loyalty Night/planning and the Event to make sure customers had an unforgettable experience to keep coming back.
- Created Schedules for 6-8 outfitters including special availability requirements.
- Can take clothing Freight out of CLPREP, process the clothing, and get them to the floor following every step to ensure product is available for customers in a timely manner.
- Know how to read and follow VMD’s to make sure everything is set to cooperate standards.
- Respond well to adjustments and can help redirect my team to the changes without complications.
- Team player to ensure projects get completed in the time window. I work alongside my team and not just direct them through the task.
FRONT END TEAM LEAD
Bass Pro Shop’s /Cabela’s
Charleston, West Virginia
10.2018 - 03.2023
- Kept checkout areas clean and organized by delegating tasks to team members.
- Greeted customers entering the store, responding promptly to needs.
- Monitored Coca-cola stock levels and reordered inventory when necessary.
- Trained and mentored team members to achieve front-end metric goals along with staying up to date on performance skills.
- Store Closing announcements and helping customers find their group they came in with over the intercom.
- A responsible person when the OPS manager would be off, I received the new GLORY recycler, pin pads, Coke Coolers, and more.
- Assisted CMM with Monthly CLUB balance. Cleaning the embossers and changing out topping foils.
- When CS was calm I assisted with taking CLUB payments and assisted any questions customers would come in with that I could answer.
- Can add new members to Outdoor Rewards and look up to see if members are already existing.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Arranged merchandise to make attractive displays.
- Exchanged merchandise for customers and accepted returns.
- Answered questions regarding store and merchandise.
- Placed special catalog orders by phone, submitted online orders on the hand-held devices or contacted other stores to find desired items.
- Maintained knowledge of current sales and promotions.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Completed Accounting with vault counts and balancing tills.
- Create schedules for 15-20 Outfitters.
- Led front-end team to improve customer service and enhance shopping experiences.
DELI TEAM LEAD
Cabela’s
Charleston, WEST VIRGINIA
10.2016 - 10.2018
- Order weekly food inventory from US Foods. Order weekly Pepsi orders
- Prepared and packaged sandwiches and meals for sale to customers.
- Sliced and weighed deli meats and cheeses for customer purchase.
- Stocked deli display cases with products and rotated items using first in, first out method.
- Developed relationships with customers to encourage repeat sales.
- Understood and followed food safety procedures and requirements.
- Promoted deli specials and new products to customers.
- Handled cash, credit, and debit transactions for customers.
- Took inventory of deli items and restocked shelves when necessary.
- Answered customer inquiries about deli products and pricing.
- Wrote out and prepared a deli tray and special orders.
- Provided friendly, courteous service to internal and external customers.
- Created schedules for 4-6 Outfitters. Motivational Leadership. Cash Handling. Front-End Support.Problem-Solving Skills and Accurate Money Handling.
- Customer Loyalty with creating a relationship with regular customers. Opening and Closing Procedures.
- Fraud Prevention Staff Supervision Sales Coaching Effective Working Relationships.
- Webex calls with the regional management on new updates to the Deli.
- Monthly food audit added to excel spreadsheet for on hand food and supplies.
DELI CLERK (Part-Time)
Cabela’s
Charleston, WEST VIRGINIA
02.2016 - 10.2016
- Committed to delivering excellent customer service.
- Worked with coworkers to complete meals in a service while working in a fast-paced environment.
- Provided efficient and courteous service to Customers and fellow outfitters.
- Participated in ongoing training to enhance customer service at all times, job skills, and knowledge.
- Performed routine and scheduled cleaning tasks in a timely manner and efficiently.
- Responded quickly to meet customer needs and resolve problems.
- Made fudge multiple times a week to ensure inventory was available for customers at all times.
3 YR OLD HEAD TEACHER
Zion Child Development Center
Charleston, WEST VIRGINIA
02.2012 - 01.2016
- Participated in ongoing training to enhance my own job skills and knowledge.
- Daily tasks and curriculums for children.
- Weekly tasks and curriculums for children. Family style meals for breakfast, lunch, snack, and dinner
- Head teacher for 15-25 kids with an assistant teacher.
- Stayed up to date on guidelines and state requirements
- Helped children with emotions to work through them or talk them out.
- Made crafts daily for extra projects to do with children around holidays
- Helped get supplies ready for the curriculum weekly. Checked children in and out upon arrival and departure of building and classrooms
- Answered phone calls about billing for childcare. Assisted in other classrooms on a daily basis.
- Created daily plans for children. Took payment from parents/guardians for children’s bills.
- Calculated Connect child care days for Daycare Director.
- I had great relationships with children and parents in my classroom.
- Updated parents daily of the child’s day if asked.
Education
High School Diploma -
Capital High School
Charleston, WEST VIRGINIA05-2011
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Relationship building
- Multitasking Abilities
- Employee training
- Problem-solving
- Teamwork and collaboration
- Team motivation
- Organizational skills
Timeline
WOMEN’S/ GIFTS TEAM LEAD
Bass Pro Shop’s
03.2023 - Current
FRONT END TEAM LEAD
Bass Pro Shop’s /Cabela’s
10.2018 - 03.2023
DELI TEAM LEAD
Cabela’s
10.2016 - 10.2018
DELI CLERK (Part-Time)
Cabela’s
02.2016 - 10.2016
3 YR OLD HEAD TEACHER
Zion Child Development Center
02.2012 - 01.2016
High School Diploma -
Capital High School