Tiphanie McCoy
Shreveport
Summary
Detail-oriented logistics coordinator with expertise in inventory management, order processing, and operations management. Proven ability to enhance warehouse efficiency and uphold safety standards in high-pressure environments. Strong teamwork and problem-solving skills drive success in achieving operational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Center Associate
Amazon
Shreveport
08.2024 - Current
- Support operations in a robotics-enabled fulfillment center utilizing automated conveyor systems and material handling equipment (MHE).
- ● Monitored automated conveyor and robotics systems to identify abnormal equipment behavior and escalated issues to the Reliability & Maintenance Engineering (RME) team to prevent production downtime.
- ● Performed problem solving (jackpot) operations to identify routing issues and restore automated package flow.
- ● Assisted with identifying mechanical disruptions impacting conveyor flow including belt obstructions, sensor blockages, and routing errors within the automated material handling system.
- ● Safely cleared conveyor jams, belt obstructions, and system blockages to maintain production throughput.
- ● Executed TCIS resets and recovery procedures to restore conveyor system functionality.
- ● Worked closely with operations leadership and RME technicians to support rapid recovery of automation systems and maintain operational throughput.
- ● Maintained situational awareness around motors, photo-eyes, and conveyor sensors while safely working in robotics operational zones.
- Facilitated communication between floor staff and RME to effectively address operational challenges, ensuring smooth workflow.
Independent Driver Contractor
Walking On Water Enterprises
West Monroe
03.2022 - 08.2024
- Executed timely deliveries of surgical tools and specimens across tristate area, ensuring critical materials reached healthcare facilities without delay.
- Coordinated job dispatching via company website to optimize local courier assignments, enhancing operational efficiency.
- Planned delivery routes to enhance travel time and fuel efficiency.
- Maintained communication with clients during deliveries to confirm satisfaction and address any inquiries.
- Communicated with dispatch to confirm schedules and resolve issues promptly.
- Documented delivery logs for tracking and compliance purposes.
- Secured cargo to prevent damage during transportation.
- Conducted vehicle inspections to ensure safety and proper working condition.
Server/Hostess
Hilton Garden Inn Hotel
Monroe
04.2024 - 07.2024
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Provided excellent customer service, ensuring satisfaction for high volumes of daily customers.
- Assisted guests with inquiries and resolved service-related issues to ensure timely service.
- Promoted menu items and upsold specials, contributing to increased guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal delivery and address customer requests.
- Maintained cleanliness and organization of dining areas while restocking supplies.
- Trained new servers on restaurant protocols and service standards to enhance performance.
- Managed cash handling and processed payments accurately, following company procedures.
- Operated POS terminals to input orders, split bills, and calculate totals efficiently.
Front Desk Receptionist
Bayou Bowl
Monroe
07.2021 - 12.2021
- Greeted customers upon entry, processed payments for bowling hours, and provided protective shoes.
- Managed phone calls and efficiently directed inquiries to enhance guest support.
- Coordinated bowling lane bookings and organized party reservations to ensure smooth operations.
- Assisted guests to designated bowling lanes, enhancing overall customer satisfaction.
- Resolved guest complaints promptly, fostering a welcoming atmosphere at Bayou Bowl.
- Maintained cleanliness and orderliness of front desk and waiting areas.
- Provided information about services, promotions, and events to enrich guest engagement.
- Handled cash transactions accurately and prepared daily shift close reports.
Education
Bachelor of Arts - Graphic And Digital Design
Southern New Hampshire University
Hooksett, NH04-2026
Some College (No Degree) - Psychology
Northwestern State University
Natchitoches, LAHigh school diploma -
West Monroe High School
West Monroe, LA05-2019
Skills
- Warehouse safety and shipping procedures
- Inventory management and quality control
- Reliability and organizational skills
- Technical troubleshooting and equipment maintenance
- Typing and computer skills
- Microsoft Office applications including Excel, Outlook, and PowerPoint
- Customer service and guest services
- Sales and cash handling
- Driving and route optimization
- Active listening
- Leadership and team collaboration
- Project management
- Clerical experience and administrative support
- Food handling and bartending
- Phone etiquette
- Photography and photo editing
- Autism experience and working with children
Certification
- First Aid Certification
- Non-CDL Class C
Personal Information
Authorized To Work: US
Timeline
Fulfillment Center Associate
Amazon
08.2024 - Current
Server/Hostess
Hilton Garden Inn Hotel
04.2024 - 07.2024
Independent Driver Contractor
Walking On Water Enterprises
03.2022 - 08.2024
Front Desk Receptionist
Bayou Bowl
07.2021 - 12.2021
Bachelor of Arts - Graphic And Digital Design
Southern New Hampshire University
Some College (No Degree) - Psychology
Northwestern State University
High school diploma -
West Monroe High School