Tipi Redmon
Denver,CO
Summary
Dynamic professional with a proven track record, enhancing billing accuracy and customer satisfaction. Skilled in insurance verification and accounts receivable, coupled with exceptional multitasking and customer service abilities. Excelled in fast-paced environments, significantly improving patient experience and operational efficiency.
Overview
16
16
years of professional experience
Work History
Dental Receptionist
Geis Dentistry
Aurora, CO
04.2023 - Current
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Expedited appointment scheduling through effective utilization of office management software systems such as open dental and dentrix.
- Occasionally assisted with the cleaning of exam rooms and suction during procedures.
Administrative Assistant/ Assembly Technician
Goldberg Brothers
Littleton, CO
03.2017 - 03.2023
- Worked with programs such as Quickbooks and FedEx Express to expedite packages and their departure.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Performed assembly of products according to specifications and instructions.
- Inspected parts and assemblies before shipment to customers to verify accuracy.
- Assembled and aligned parts and fixtures using hand and power tools.
Bartender /Server/Hostess
J Alexander’s Restaurant
Lone Tree, CO
08.2008 - 03.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated wait times during peak hours using Opentable.
- Leadership skills
Education
Early Childhood Education
Community College of Aurora
Aurora, COCosmetology - Cosmetology Education
Aveda Institute Denver
Denver, CO04.2013
Skills
- Accounts Receivable/Billing
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Incoming Call Reception
- Payment Processing
- Insurance Verification
- Insurance Billing
- Treatment room setup
- Time Management
- Customer Service
Timeline
Dental Receptionist
Geis Dentistry
04.2023 - Current
Administrative Assistant/ Assembly Technician
Goldberg Brothers
03.2017 - 03.2023
Bartender /Server/Hostess
J Alexander’s Restaurant
08.2008 - 03.2017
Early Childhood Education
Community College of Aurora
Cosmetology - Cosmetology Education
Aveda Institute Denver